Logout fails after RDC connection

Get help with troubleshooting issues
Post Reply
hTatton
Posts: 4
Joined: Thu Jan 16, 2014 11:32 pm

Logout fails after RDC connection

Post by hTatton » Thu Jan 16, 2014 11:48 pm

I finally was able to connect to TSPlus using the standard RDC in windows. When I finish the session the user remains logged in and the only way to log them out is to reboot the server.

I am evaluating TSPlus for a client. I really need help.

Hyrum

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Logout fails after RDC connection

Post by admin » Fri Jan 17, 2014 7:19 pm

Hello,

This sounds like your TSplus installation is corrupted.

Follow these steps :

1- Make sure no users are connected, then uninstall TSplus, reboot your computer.
3- make sure no TSplus folder remains in C:\Program Files (x86)\, if so delete it.
2- Download and install a fresh setup : dl-files.com/V6/Setup-TSplus.exe
3- Apply your license again, your server should be fine.

I recommended you also to deactivate your antivirus before installing TSPlus and set an exclusion rule on installation path is also recommended.
You will need to set an exclusion rule in your antivirus on the following path : C:\Program Files (86)\TSPlus and C:\wsession
Olivier
TSplus support team administrator
Image

hTatton
Posts: 4
Joined: Thu Jan 16, 2014 11:32 pm

Re: Logout fails after RDC connection

Post by hTatton » Sat Jan 18, 2014 6:24 pm

A reinstallation fixed the problem

Post Reply