Hello,
We identified the technical point behind this issue.
Our developement team is working now to implement on the proper code in the Universal Printer driver code.
It will be incuded in the next release (most probably within a few days).
Kind regards
John
URGENT: Upgraded Universal Print Jobs from different stations going to one station.
Re: URGENT: Upgraded Universal Print Jobs from different stations going to one station.
Hello,
We identified the technical point behind this issue.
Our developement team is working now to implement on the proper code in the Universal Printer driver code.
It will be incuded in the next release (most probably within a few days).
Kind regards
John
We identified the technical point behind this issue.
Our developement team is working now to implement on the proper code in the Universal Printer driver code.
It will be incuded in the next release (most probably within a few days).
Kind regards
John
Re: URGENT: Upgraded Universal Print Jobs from different stations going to one station.
Just to keep the thread up to date. There does appear to be an issue with the Universal Printer mixing up the sessions, they are working on it and should have an update to fix it.
Re: URGENT: Upgraded Universal Print Jobs from different stations going to one station.
Hello,
We identified a serious issue in the new Universal Printer driver (V3).
Because it can create annoyances we want to advise you about it.
The problem:
When a customer allows his users to open multiple session with the same credential, it is the last connected user which will receive the print of all others.
Why?
Because we write in HKCU the output path of the generated PDF file.
This path is created at each user logon with his Session ID.
So, if 3 users connects, the registry path will be the third one.
There is no problem if each user have its own logon/password.
This is why we did not detect this issue before.
The solution:
There is no solution today.
We will work on this point, of course.
How long will it take? We do not know. It is not an easy fix to change this system task behavior.
The work-around:
The work-around is to uninstall the new Universal Printer driver and to install the old (Universal Printer V1).
1) Uninstall the new Universal Printer driver
You can use the Control Panel, OR, the following program whihc exists in the release 10.40
C:\Program Files (x86)\TSplus\UserDesktop\files\removeuniversalprinter.exe
2) Install the old UniversalPrinter driver using
http://dl-files.com/Setup-UniversalPrinter-V1.exe
And reboot of course
John Davies
We identified a serious issue in the new Universal Printer driver (V3).
Because it can create annoyances we want to advise you about it.
The problem:
When a customer allows his users to open multiple session with the same credential, it is the last connected user which will receive the print of all others.
Why?
Because we write in HKCU the output path of the generated PDF file.
This path is created at each user logon with his Session ID.
So, if 3 users connects, the registry path will be the third one.
There is no problem if each user have its own logon/password.
This is why we did not detect this issue before.
The solution:
There is no solution today.
We will work on this point, of course.
How long will it take? We do not know. It is not an easy fix to change this system task behavior.
The work-around:
The work-around is to uninstall the new Universal Printer driver and to install the old (Universal Printer V1).
1) Uninstall the new Universal Printer driver
You can use the Control Panel, OR, the following program whihc exists in the release 10.40
C:\Program Files (x86)\TSplus\UserDesktop\files\removeuniversalprinter.exe
2) Install the old UniversalPrinter driver using
http://dl-files.com/Setup-UniversalPrinter-V1.exe
And reboot of course
John Davies
Re: URGENT: Upgraded Universal Print Jobs from different stations going to one station.
Hi
I would be interested to know the out come of this issue as we have experienced this as well using TSPLus 10.4 and new portable clients. The only solution we found was to create separate user accounts on the server and each workstation that uses TSPLus logs onto the server with a different user accounts. This is not ideal but at least the print jobs go where they should. The only other issue we have noticed it is that sometimes the print jobs never get sent to the workstation and we must log off and then re-login again to get everything working.
Simon
I would be interested to know the out come of this issue as we have experienced this as well using TSPLus 10.4 and new portable clients. The only solution we found was to create separate user accounts on the server and each workstation that uses TSPLus logs onto the server with a different user accounts. This is not ideal but at least the print jobs go where they should. The only other issue we have noticed it is that sometimes the print jobs never get sent to the workstation and we must log off and then re-login again to get everything working.
Simon