RemoteApp Flickering/Losing Mouse clicks

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sgagne
Posts: 1
Joined: Wed Sep 07, 2016 10:03 pm

Re: RemoteApp Flickering/Losing Mouse clicks

Post by sgagne » Thu Sep 08, 2016 1:29 am

I am experiencing similar behavior of remote app on my server.
Clients are W7 Pro fully updated.
RemoteApp client generated with portable client generator 9.40.8.31
Server is SBS 2011 (W2008R2) fully updated running TSPlus 9.40.8.31

I am also experiencing similar behavior on full remote desktop client on my admin account. It happens with the TSPlus AdminTool client and with my published app as well.

If someone has a fix, let me know as this is affecting our day-to-day operations.

Thanks,

Sebastien

hansen
Posts: 137
Joined: Wed Dec 02, 2015 12:23 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by hansen » Thu Sep 08, 2016 2:09 am

You might want to follow this thread too: http://tsplus.net/forum/viewtopic.php?f=8&t=3811

jrojas
Posts: 9
Joined: Tue Jul 28, 2015 4:08 pm
Contact:

Re: RemoteApp Flickering/Losing Mouse clicks

Post by jrojas » Thu Sep 08, 2016 4:04 am

this whas the last file.

REGEDIT4

[HKEY_CURRENT_USER\Control Panel\Desktop]
"WaitToKillAppTimeout"="20000"
"HungAppTimeout"="20000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"WaitToKillServiceTimeout"="20000"

[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"WaitToKillAppTimeout"="20000"
"HungAppTimeout"="20000"



save this params in a notepad, and you have to save like a .reg

and run in the server.
Soporte TSPLUS En español.

tocsoft
Posts: 9
Joined: Thu Sep 08, 2016 5:35 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by tocsoft » Thu Sep 08, 2016 5:43 am

We tried, but does not improve

hansen
Posts: 137
Joined: Wed Dec 02, 2015 12:23 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by hansen » Thu Sep 08, 2016 6:04 am

Actually you need to set the following for each user and it's only active when they login again.

Code: Select all

REGEDIT4

[HKEY_CURRENT_USER\Control Panel\Desktop]
"WaitToKillAppTimeout"="20000"
"HungAppTimeout"="20000"

tocsoft
Posts: 9
Joined: Thu Sep 08, 2016 5:35 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by tocsoft » Thu Sep 08, 2016 6:43 am

When you run it seems to work fine.
It was, is hard and there are numerous users to perform each of the login. Do not repaired in an update of TSPLUS?
Excuse me, thank you.

hansen
Posts: 137
Joined: Wed Dec 02, 2015 12:23 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by hansen » Thu Sep 08, 2016 11:46 am

You're completely right, it should be fixed by an update TSplus, since it was also introduced by an update.

Do you have a logon script that runs on every login? If yes, then add the following two commands:
REG ADD "HKCU\Control Panel\Desktop" /v WaitToKillAppTimeout /d 20000 /f
REG ADD "HKCU\Control Panel\Desktop" /v HungAppTimeout /d 20000 /f

I think 20 seconds (20000) is too long, I would suggest you test with something between 2 seconds (2000) and 5 seconds (5000).

John
Posts: 84
Joined: Sun Sep 30, 2012 7:10 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by John » Thu Sep 08, 2016 3:36 pm

OK,

We will follow your advise.
It will be done tonight.

Kind regards

John

tocsoft
Posts: 9
Joined: Thu Sep 08, 2016 5:35 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by tocsoft » Fri Sep 09, 2016 12:13 am

It was executed in the version up to html5

Not improved

hansen
Posts: 137
Joined: Wed Dec 02, 2015 12:23 am

Re: RemoteApp Flickering/Losing Mouse clicks

Post by hansen » Fri Sep 09, 2016 12:49 am

tocsoft: So you ran the registry changes for a user, logged out and logged in again? And it's still a problem?
TSplus has created a fix a couple of hours ago. Update to the newest version (and reboot), then run this http://dl-files.com/BlinkingPatch-2016.exe (not sure if it also requires reboot).

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