HTML5 not working at one location

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JeffreyH708
Posts: 10
Joined: Wed Feb 14, 2018 4:08 pm

HTML5 not working at one location

Post by JeffreyH708 » Mon Sep 17, 2018 3:32 pm

I have a location that can't load the floating panel. I see a brief message and then a blue screen.
html5problem.JPG
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The floating panel never displays. If I try this outside of their network then everything works fine.

Jeff Hojka

Marathon software Co.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: HTML5 not working at one location

Post by admin » Tue Sep 18, 2018 11:59 am

Hello,

On this client computer, press ctrl + F5 to delete browser cache and try again, or try with a different browser.
Olivier
TSplus support team administrator
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juwagn
Site Admin
Posts: 239
Joined: Wed Oct 15, 2014 8:25 pm

Re: HTML5 not working at one location

Post by juwagn » Tue Sep 18, 2018 12:05 pm

Hello,

some specific users environment doesn't allow websockets connection, or drops it after a while. It is hard to say, why such filters are configured so.
Such problematic customers should try https address, usually such internet filters can't sniff ssl traffic and everything works fine then.

Sincerely yours, JW.
TSplus HTML5 and Java web engineer

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