Problems with Let´s Encrypt

[Guybrush]

Greetings,

I am having an issue while gathering a free SSL certificate. I have an A-Record called app.mydomain.com, that points to my external IP on my firewall. Port 80 and 443 are forwarded to the server behind the firewall, all fine. I can access the login page from outside, all nice, neat and fast. But I just cannot get a LE certificate, I always receive error 805. I have checked live logs on my firewall, nothing is blocked. the A-Record can be translated on the server in both ways, but whatever I try, nothing get´s me past the 805 error.

The server is a Windows Server 2016 Standard German, latest patches, no additional software, no antivirius, nothing.

Any help would be highly appreciated.

Regards
Johannes

[juwagn]

Hello,

there are some prerequisites described here
https://support.tsplus.net/kb/faq.php?id=36

Sincerely yours, JW.

[Guybrush]

Dear JW,

thanks for pointing me to that link. Unfortunatelly all prerequisites have already been met, so I do not know where else to search for.
Any further suggestions?

Thanks
Johannes

[juwagn]

Hello,

create here
https://support.tsplus.net/
the ticket regarding your problem and your ticket will be assigned to responsible person.

Sincerely yours, JW.

[Guybrush]

Thanks JW. I registered for an account with the same email adress I´ve used here, but did not get any confirmation email as stated. Same for a password recovery email (I just gave it a try). It is now 30min ago.
Can you check that on your end please?

Thanks
Johannes

[juwagn]

I am wrong address for such questions, probably the answer from server is in you spam list, check also your spam folder or try with another email.