10.50 (Oct. 29) Unlimited reverts to 3 day eval

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decoratopic
Posts: 21
Joined: Mon Dec 19, 2016 1:14 pm

10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by decoratopic » Mon Oct 30, 2017 9:11 pm

Hello,

I'm running 2 servers with the latest 10.50 (Oct. 29) and my license says it's expiring in 3 days.
tsplus1.jpg
it worked fine in 10.50 (Oct. 26)
tsplus2.jpg
My environment:
- Windows 2012 R2 Server TSplus
- RemoteApp (Windows 8.1+), Seamless (Windows 7) and HTML5 Clients.
- Enterprise Unlimited license

Regards.
Last edited by decoratopic on Tue Oct 31, 2017 1:44 pm, edited 1 time in total.

cleung
Posts: 19
Joined: Wed May 10, 2017 3:09 pm

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by cleung » Tue Oct 31, 2017 1:34 pm

Same here, what's going on?

cleung
Posts: 19
Joined: Wed May 10, 2017 3:09 pm

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by cleung » Tue Oct 31, 2017 10:30 pm

i applied the lasted patch 10.50.10.31 to the server and supplied the correct license.lic file but it said my file is invalid, please help.

cleung
Posts: 19
Joined: Wed May 10, 2017 3:09 pm

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by cleung » Tue Oct 31, 2017 11:58 pm

it seems the update have over-written my existing installation with a new serial number... :evil:

decoratopic
Posts: 21
Joined: Mon Dec 19, 2016 1:14 pm

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by decoratopic » Wed Nov 01, 2017 12:37 am

Not for me.
I've successfully updated from 10.50.10.26 to 10.50.10.31.

AFAIK the serial number is machine dependant.
Has anything (maybe MAC address) changed?

cleung
Posts: 19
Joined: Wed May 10, 2017 3:09 pm

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by cleung » Wed Nov 01, 2017 2:08 am

no, nothing have changed. simply downloaded and applied the previous update a couple days ago which had fixed the assigning application to group issue, reboot, seems fine until today, trail version. Applied today's update, click the activate button as per instructions, locate my .lic file and was told the file is no good and contact support. reboot, same thing. i didn't realize my serial number is being changed until i check all my .lic files.

oliver_TS
Posts: 11
Joined: Tue May 30, 2017 10:04 am

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Post by oliver_TS » Thu Nov 09, 2017 8:00 pm

Hello,

have you been able to apply your license?

This is the comment of the updaterelease 10.50.10.31 concerning the licence issue
When a license was Unlimited, the system service was truning it to a trial license. It is fixed now.
For all customers having this annoyance, the solution is:
1) Stop the service Application Publishing Service (APS)
2) Downlaod and apply this Update patch
3) Use the AdminTool license tab Activate License tile
to activate the Unilimited license
4) Reboot
Oliver - TSPLUS Support

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