random crashes of svcr.exe -black screen on user

[stevek]

Hi John.

Another on:

(11:05:10)logonsession started
(11:05:10)webime started
(11:05:10)USERDOMAIN ok
(11:05:10)groups ok
(11:05:10)currentuser ok
(11:05:10)SESSION=Session#60
(11:05:10)webclientdata started
(11:05:10)Word Hours Access Restrictions ok
(11:05:10)startup ok
(11:05:10)logon ok
(11:05:15)CLIP=
(11:05:15)cmdline ok
(11:05:15)logonsession progressing 1
(11:05:15)onlyonesession ok
(11:05:15)security ok
(11:05:15)universalprinter/webprint started
(11:05:15)firewall ok

1) What is the OS of your server?
Windows Server 2012R2 / Windows Server 2016

2) What is the application you are publishing?
Only 1 .NET application, can not give Floating Panel.

The problem is not that "The application has been closed by the user BUT"
because the user trying to connect for the first time in the day and the application is not yet started.

The are very few users that are using the html5 page.

Kind regards,
Steve

[stevek]

Hi,

One more error with the latest version, posting the log.

Thanks
Steve

[IvanGB]

Still there!!!

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f32841
Exception code: 0xc0000005
Fault offset: 0x0000fa4f
Faulting process id: 0x26a8
Faulting application start time: 0x01d358c3a249c305
Faulting application path: C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: fef01fca-c4b6-11e7-80d0-001c42b1229b
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f32841
Exception code: 0xc0000005
Fault offset: 0x0000fa4f
Faulting process id: 0x26a8
Faulting application start time: 0x01d358c3a249c305
Faulting application path: C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: fef01fca-c4b6-11e7-80d0-001c42b1229b
Faulting package full name:
Faulting package-relative application ID:

[stevek]

Hi,

Still there too!!!
I have crashes every 1-3 days

If you need any trace I can provide.

Thanks in advance,
Steve

[IvanGB]

Hi TSplus guys.

I don't mean to tell your development team what to do, but they need to, somehow, debug this issue.
It is a c0000005 error code, which means access violation to some memory address where the program has no right to write nor read.
There are plenty of information about it searching the internet, stackoverflow alone has discussions on how to fix it all over the place.

We need to address this - no pun intended.

[stevek]

Another one

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Exception code: 0xc0000005
Fault offset: 0x00020fca
Faulting process id: 0x7604
Faulting application start time: 0x01d35964968496bc
Faulting application path: C:\wsession\svcr.exe
Faulting module path: C:\wsession\svcr.exe
Report Id: 4da512f0-66e4-46a8-b200-d65ae38ff672
Faulting package full name:
Faulting package-relative application ID: ¨

Trace file:

trace_1109_161108_wsess.zip

(468 Bytes) Downloaded 820 times

Thanks
Steve

[IvanGB]

Still here...