10.30.5.23 - Remote Desktop(via Web) Closes Immediately

[theportalshop]

Hi there,

First, we have used your product for years and have loved it. This is the first time we've ever had to ask for help, so thank you for a quality product.

On a stand-alone server that we had been running via https for over one year with no issues, we just updated to 10.30.5.23 today. Now, any user with Remote Desktop assigned logs in and within 1 to 2 seconds, the desktop closes and returns you to the app launch page. This doesn't happen with other applications that I am aware of, it *seems* to just happen with Remote Desktop. Again, this is via https, and this is the only way the server is used, and actually by only one user at a time, for what it's worth.

Any ideas?

By the way, the server is Windows 2012 R2.

Thank you so much!
Bill

[theportalshop]

Well, in case anyone is interested, I rolled back to 9.90.2.20 and all is well; back to normal.

When timing isn't quite so critical to have this server up 24/7 I'd be interested in moving up versions to take advantage of 10.x but I can't risk being down at the moment.

Have a good weekend!

[admin]

Hello,

That is quite strange, what is your connection method and operating system of client so I can try to reproduce this issue ?

[theportalshop]

Thank you for the reply! Sorry I stepped away from this as we rolled back.

Connecting via browser using https. Same symptom from Windows 7, 10, and Mac OS 10.12 - using IE, Chrome, FireFox, and Safari. Not using Remote App, entirely in the browser. I'd be willing to bet it would be fine in remote app, but unfortunately, the point here is being able to use the browser for this particular case.

It works fine now in version 9.X, no issues whatsoever. But, as I mentioned in 10.30.5.23 it connects and then immediately disconnects and you are back at the application menu. It actually starts the session, you can see that...it just kind of 'kills' the connection to it, abruptly.

[admin]

Hello,

Can you open an admin tool and click on the licensing tile, click on "Current system audit" to make sure that your server did update correctly. If not, I recommend you to download the latest update again and apply it.

Could you also make sure that remote desktop is correctly assigned to your users by opening an admin tool, applications tile, publication assigning tile ?

I forgot to mention also that you can force the remote desktop for all users by checking the "Assign desktop to all users" box in the server tile of the admin tool / Session opening preference.

[WinDev]

Hi,

I have the same problem and have receivied a lot of calls from customers about this after updating TSPLUS, seems like there are 2 circumstances this happens on my site:

1. As part of my application I "can" start a "client chooser" after the customer selects the client the Client.exe writes something to a inifile and terminate. Now the main program IS_Faktura.exe is stillrunning it`s startup-sequence but TSPLUS for some reason thinks the session is over and terminates the session.

2. (With clientchooser de-activated) I "can" also have a animatet logo(my_logo.exe) file running in its own process (started from the main app IS_Faktura.exe who is starting up in the background), when the main window is shown we kill the proccess my_logo.exe cause eaven if not finished theres no need to watch the whole animation. Again TSPLUS thinks that the session is over and closes the connection (and eventually the IS_Faktura.exe proccess).

3. If I Disable the "Client Chooser" and "Logo" TSPLUS works as expected.

I think there are some monitoring of running proccesses, but the session should not close unless the main proccess (IS_Faktura.exe in my casle) is terminated by the user.

Cheers
Tor-Bjarne

[WinDev]

Hi,

Forgot to mention, after a reboot everything works as expected the first time, it`s the second login when problems arrive.

cheers
Tor-Bjarne

[juwagn]

Hello,

looks like specific option is in action.

[WinDev]

Hi,

I have the security settings exactly like our example/picture.

I have 2 users running exactly the same application, one work (Disabled logo/client chooser), the other one fails early if "client chooser" activated, or much later (the main window are shown) if logo is terminated (and this ony runs with normal UAC, no writing to the disk etc.)

And, my app has been working like this since I purchased the first version of TSPlus, this occurred after v10.30.5.30 as a lightening from a blue sky.

Cheers
Tor-Bjarne

[juwagn]

The best you can do now, open ticket here
http://support.tsplus.net/scp/
so that your problem can be assigned to responsible person
(highly I assume you will have to provide then TeamViewer/RDP access and evidently that information is not for forum)

PS: you could try latest beta version http://dl-files.com/beta/UpdateRelease.exe