Sumatra PDF integrated in generated client

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konzept6
Posts: 25
Joined: Wed Feb 22, 2017 9:51 am

Sumatra PDF integrated in generated client

Post by konzept6 » Tue Apr 25, 2017 2:58 pm

I dont like the desision to integrate Sumatra PDF as portable app to display the printed pdf on the local client.

My customers whats to use their already installed pdf reader. Can you please make this selectable in the client generator?

Michael

John
Posts: 84
Joined: Sun Sep 30, 2012 7:10 am

Re: Sumatra PDF integrated in generated client

Post by John » Wed Apr 26, 2017 3:37 pm

Hello Michael,

The main problem is the following:

More and more, users will not have any PDF reader on their PC.
Why?

Because on W10 with IE Edge, or with the latest release of Chrome, there is a PDF viewer included into the web browser.
As result, the user have not problem to view a received PDF.

In the case of our Client Generator (or Web RemoteApp client), we decided NOT Sumatra anymore, assuming that all users will have a local PDF reader (like Acrobat or Foxit). Big mistake: we did receive immediatly many support requests telling "the Universal Printer do not work", just because their was no tools locally to open the PDF.

I hope that you understand why we cannot avoid to use Sumatra.

Kind regards

John

konzept6
Posts: 25
Joined: Wed Feb 22, 2017 9:51 am

Re: Sumatra PDF integrated in generated client

Post by konzept6 » Thu Apr 27, 2017 9:50 am

No, i do not understand your decision. Why not make it selectable?

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