Windows Plugin doesn't connect

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jjulio1111
Posts: 7
Joined: Fri Feb 17, 2017 2:22 pm

Windows Plugin doesn't connect

Post by jjulio1111 » Fri Feb 17, 2017 2:29 pm

The "Windows Connection Plugin Version 9.80.0.44" (Set-Remote Appclient.exe ) is unable to connect as a external software of a web browser. Isn´t there a newer version?

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admin
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Re: Windows Plugin doesn't connect

Post by admin » Mon Feb 20, 2017 2:19 pm

Hello,

Are you using default communication port for remote connection (3389/443/80 TCP) or did you change these port ? Did you allow traffic on these ports on your firewalls and did you make the redirection rule to allow incoming traffic to your server ?
Olivier
TSplus support team administrator
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jjulio1111
Posts: 7
Joined: Fri Feb 17, 2017 2:22 pm

Re: Windows Plugin doesn't connect

Post by jjulio1111 » Thu Feb 23, 2017 12:56 am

Yes. It seams that the pluin is just for old windows, I will try. Everything works fine with the google chrome fr html5, p.e., or a remoteapp, but this plugin doesn´t connect as a external software.

jjulio1111
Posts: 7
Joined: Fri Feb 17, 2017 2:22 pm

Re: Windows Plugin doesn't connect

Post by jjulio1111 » Thu Feb 23, 2017 6:13 pm

Error.jpg
admin wrote:Hello,

Are you using default communication port for remote connection (3389/443/80 TCP) or did you change these port ? Did you allow traffic on these ports on your firewalls and did you make the redirection rule to allow incoming traffic to your server ?

jjulio1111
Posts: 7
Joined: Fri Feb 17, 2017 2:22 pm

Re: Windows Plugin doesn't connect

Post by jjulio1111 » Thu Feb 23, 2017 8:20 pm

Ts_Remote_Pluin.jpg
admin wrote:Hello,

Are you using default communication port for remote connection (3389/443/80 TCP) or did you change these port ? Did you allow traffic on these ports on your firewalls and did you make the redirection rule to allow incoming traffic to your server ?

juwagn
Site Admin
Posts: 239
Joined: Wed Oct 15, 2014 8:25 pm

Re: Windows Plugin doesn't connect

Post by juwagn » Fri Feb 24, 2017 10:20 am

Hello,

delete all cookies, after close browser, reopen browser, and retry again, but this time allow installation.
TSplus HTML5 and Java web engineer

jjulio1111
Posts: 7
Joined: Fri Feb 17, 2017 2:22 pm

Re: Windows Plugin doesn't connect

Post by jjulio1111 » Tue Feb 28, 2017 1:31 am

juwagn wrote:Hello,

delete all cookies, after close browser, reopen browser, and retry again, but this time allow installation.
Do you have a video to prove me that it works?

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admin
Site Admin
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Joined: Wed Sep 05, 2012 6:38 am

Re: Windows Plugin doesn't connect

Post by admin » Tue Feb 28, 2017 8:50 am

Hello,

We have better than that, please try out our demo server : https://demo.tsplus.net/index.html

Make sure your browser or any security software is not preventing the execution of the client or try with a different browser.
Olivier
TSplus support team administrator
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