TSPlus: very nice product, but.....

[AadGouka]

Hi,

I'm using TSplus as of 2012 and I can say I'm satisfied with the overall performance, stability and support.
Where I'm not satisfied about is the Universal printer. It happens very often, that printjobs are not forfilled
or need to be done again. In a earlier topic I mentioned that HTML5 suddenly stops printing without any
reason. I'm using an older version od TSPlus, so this could be the problem.

Last week I set up a new server W2012 R2 with the newest version of TSPlus trial. HTML5 printing works fine
but printing with the client.exe won't work. I installed TSPlus again and updated Universal printer separately
and also read topics on the forum about troubles from other forum members. Also I gave the TSplus maps
all the read and write rights for the common user. Nothing. This is very frustrating.

My opinion is that Universal printer is not as stable as the TSPlus product itself and one has to spend to much time
at getting things to work and hoping it stays that way. I receive to many mails from my users
complaining about printing.

Just my two cents.

Best regards,

Aad

[johndavies]

Hello,

Printing with a generated client has always been supported and the current release is stable for this printing feature.

However, there is a big difference between the print with the Universal Printer inside a HTML5 session and the same action done through a generated TSplus client:

- When using the HTML5 client, the "engine" to print is the user web browser because our client is a pure HTML one (nothing installed on the user side
- When using a generated client, the pdf print file is copied automatically on the user side disk drive.
It means that the user disk mapping is mandatory.
Most of the time, when a user have a printing trouble with a generated client, it is only because the GPO prevent the user to be able to mp its local disk drive.
A second difference is the printing options.
The generated client enable to automatically print on the user default printer, or to select a local printer on the user side.
To do so, the generated client includes a pdf printing handler. Some time it is this handler which can be blocked on the user side by an anti-virus false/positive bug.
The simple solution to avoid this kind of annoyance is to prefer the default printing mode: Preview with the user local PDF reader.

Kind regards

John Davies

[AadGouka]

Hello John,

Thank you for your explanation. Reading and writing to the local disk works fine (tsclient),
so that can't be the problem. Also the TSPlus printing message on topleft screen shows.

Best regards,

Aad Gouka