Clients unable to login

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WinDev
Posts: 7
Joined: Mon Mar 09, 2015 8:50 am

Clients unable to login

Post by WinDev » Thu Mar 26, 2015 4:45 pm

Hi,

Windows server 2008 R2, TSPlus v8.10.3.7 Unlimited.

After a while my clients (or I) cant log on to the TSPlus server, only way around is reboot of server.
This is now starting to hurt my business as existing clients are Sick & Tired of this, and I do not dare to set up a second server with TSPlus.

Only a couple of apps installed on the server, my own invoice app and TSPlus.

When error occurs, I cant even log on using mstsc, if lucky I can use console from vendor.
This was also frequent in v 7.x.x but after upgrade to v8 of tsplus it seems to be a shorter period before I have to rebott server (3-4 days v8, and 1 week v7)

Only error messages i Found is in the app-event log a couple of entries like:
Image

Sometimes in this situation the server Console work so I can log in, and below is a picture of how busy the server is in this situation:
Image

Cheers
Tor-Bjarne

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Clients unable to login

Post by admin » Thu Mar 26, 2015 7:13 pm

Hello,

Apparently this issue is well known when you google it, it can come from a corrupted registry or network adapter driver issue. And there is also this guy, pointing toward 2 KB from Microcosftto be removed : oasysadmin.com/tag/the-windows-logon-process-has-terminated-unexpectedly/

Hopes that help.
Olivier
TSplus support team administrator
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