Cannot login via windows option after change in IP

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Hamun
Posts: 3
Joined: Fri Mar 21, 2014 10:40 pm

Cannot login via windows option after change in IP

Post by Hamun » Wed Feb 25, 2015 7:19 am

Hi,

Another weird problem. We have migrated the server to a new internet connection and adjusted IP accordingly. My problem now is some users are not able to login when they use window option.

They do not get any error message, the windows just disappear and all I can see is the login windows. Any idea and suggestion is very welcome.

Cheers.
Hamun.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Cannot login via windows option after change in IP

Post by admin » Wed Feb 25, 2015 10:39 am

Hello,

If you are using a recent version of TSplus, refreshing your web page + eventually clearing your browser cache should solve this issue. To do so, press ctrl + F5 on client side.
Olivier
TSplus support team administrator
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