Remote Session does not recognize dongle

Get help with troubleshooting issues
Post Reply
zisch
Posts: 1
Joined: Thu Mar 20, 2014 10:58 am

Remote Session does not recognize dongle

Post by zisch » Thu Mar 20, 2014 11:02 am

Dear TSplus pros,

we're having problems with a software that needs a dongle to be attached for licensing. When logged in local to the computer everything works fine, but when logged in via RDP, the computer does not recognize the dongle so that the software says that there's a problem with licensing. Is there any workaround?

Thank you very much!

Zisch

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Remote Session does not recognize dongle

Post by admin » Thu Mar 20, 2014 12:30 pm

Hello,

Is your application installed on the TSplus server with the dongle plugged in the server as well ? I recommend you to contact the editor of this software to know if they have some specific requirement to use in a terminal server environment (which is close to TSplus).
Olivier
TSplus support team administrator
Image

Post Reply