Terminal Service Plus

Hi,

My Server crashed 3 days ago due to a hardware failure and I have replaced my server with a new one.

I have now reinstalled TS-PLUS but I cannot obtain a license file or activate the software.

I gave my previous Order Number, Email and Serial number. But it says that Process failed.

Please help urgently as we cannot proceed with our daily operations.

Hello,

Please open a support ticket here : https://support.tsplus.net/

To generate your license file, we need to receive from you the following informations:

- Serial Number of your new TSplus installation located in the "License" tile of the Admintool.
Serial number shown on screenshots are sometimes difficult to read, please do not attach a screenshot to this ticket to avoid creating a license with the wrong serial number.
- Purchase order of your original license, so that we can identify the edition of TSplus and the number of users you purchased.
- Purchase order of your subscription to support, because rehosting a license is one of the features of the Support and Update Services.