Server died: need license transfer.
Posted: Tue May 02, 2017 1:23 am
Hello,
Just wondering what the support turnaround is on license transfer or support tickets in general. We had a server die and need to generate a new license for the TSPlus installation due to new serial number. We paid for support but I'm not sure what the SLA is. I opened a support ticket at around 2 PM EST, it is now after 9 PM EST and I do not see a reply to the ticket yet. I do not see a way to specify severity in the support ticket system. What is the typical response time for a support request such as this?
Thank you.
Just wondering what the support turnaround is on license transfer or support tickets in general. We had a server die and need to generate a new license for the TSPlus installation due to new serial number. We paid for support but I'm not sure what the SLA is. I opened a support ticket at around 2 PM EST, it is now after 9 PM EST and I do not see a reply to the ticket yet. I do not see a way to specify severity in the support ticket system. What is the typical response time for a support request such as this?
Thank you.