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How to transfer a license to another server?

Posted: Thu Dec 22, 2016 2:23 pm
by dcipher
Hi
I would like to transfer my TSPlus license to another server and would like to know how this is done. I have opened a ticket in the support system twice but have not received any reply. I am in need of a response as the old server will be shut down shortly so I need to transfer the license before then.

Thanks,
Simon

Re: How to transfer a license to another server?

Posted: Fri Dec 23, 2016 9:05 am
by AadGouka
Hi Simon,

As far as I know the only way to change from server and attach your license to the new server is by opening a ticket.
They need the serialnumber of the new server and your version. They will send you a new licensefile.

It's free, but the only condition is that you have annual support (fee).

HTH.

Best regards,

Aad Gouka

Re: How to transfer a license to another server?

Posted: Fri Dec 23, 2016 9:56 am
by admin
Hello,

Sorry for the delay, I took care of your request just now. Happy holidays !

Re: How to transfer a license to another server?

Posted: Sat Dec 24, 2016 4:52 pm
by dcipher
Thank-you all the licenses have now been transferred.