v5.20 cannot locate License only Product ID
Posted: Tue Jul 07, 2015 12:49 pm
Been running v5.20.12.10 for years > purchased upgrade > cannot install / cannot find license in v.5.20.12.10 only Product ID
Admin Tool only says: License Activated -- none of the updates found will install.
There is a link to update/show license but it wont install without support plan purchased.
also, is the an uninstall tool? Attempting a fresh install from the Upgrade gave an error that TSPlus was 'installed' (after uninstall) .
Catch22/Stuck. Thanks
Admin Tool only says: License Activated -- none of the updates found will install.
There is a link to update/show license but it wont install without support plan purchased.
also, is the an uninstall tool? Attempting a fresh install from the Upgrade gave an error that TSPlus was 'installed' (after uninstall) .
Catch22/Stuck. Thanks