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Going from v5 to newest?
Posted: Tue May 12, 2015 3:40 am
by elementalwindx
I've recently taken over managing a server with a v5 version of this installed on a 2008 server. It has a "WebAccess Edition" license. Is it okay to download the newest edition and use this license?
Thanks.
Re: Going from v5 to newest?
Posted: Tue May 12, 2015 10:10 am
by admin
Hello,
You will be able to download and install the latest release of TSplus after renewing your annual support & update service.
The support services include our worldwide Ticket/Email support service, Forum access, license rehosting, FAQ and tutorial support.
We are investing every day to enhance TSplus and to fix all known issues. So, we recommend all our customers to keep their TSplus installation updated.
The annual fees are not expensive: terminalserviceplus.com/support.php
You will then receive an update code within the next 24 hours.
If you have not received it within a day, please verify your spam folder and send us a reminder mail with the above required information.
Regards,
TSPlus Support Team
Re: Going from v5 to newest?
Posted: Tue May 12, 2015 12:38 pm
by elementalwindx
Which edition do I need to buy? System?
Re: Going from v5 to newest?
Posted: Tue May 12, 2015 12:42 pm
by admin
Hello,
You are using WebAccess Edition, which is called Mobile Edition.
Re: Going from v5 to newest?
Posted: Wed May 13, 2015 12:03 am
by elementalwindx
admin wrote:Hello,
You are using WebAccess Edition, which is called Mobile Edition.
So technically I won't be able to update to the newest 8+ version. According to your website I can only update to 7.6?
Per this site: terminalserviceplus.com/upgrade.php
Re: Going from v5 to newest?
Posted: Mon May 18, 2015 6:18 pm
by admin
Hello,
To update to the latest release, you need to renew you annual support & service subscription using this link : terminalserviceplus.com/support.php
Your version of TSplus is now called "Mobile Edition".
Re: Going from v5 to newest?
Posted: Sat May 23, 2015 4:51 pm
by elementalwindx
Can you help me with this?
I removed our old version, restarted, I installed the newest version on your downloads page, restarted, and opened it and tried to use the support.lic file I got from your website in the email we were given.
Re: Going from v5 to newest?
Posted: Mon May 25, 2015 2:47 pm
by admin
Hello,
could you open a support ticket with the following information :
- purchase order of original license
- purchase order of support
- serial number
So that our staff can generate the appropriate license.lic / support.lic file.
terminalserviceplus.com/docs/activating-your-support
Re: Going from v5 to newest?
Posted: Wed May 27, 2015 1:57 am
by elementalwindx
admin wrote:Hello,
could you open a support ticket with the following information :
- purchase order of original license
- purchase order of support
- serial number
So that our staff can generate the appropriate license.lic / support.lic file.
terminalserviceplus.com/docs/activating-your-support
I have created a ticket.