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Where can I get the latest update release?
Posted: Tue Jan 13, 2015 3:11 pm
by Dorian
According to documentation and the "check for update" tool in the GUI, the latest version is 7.90.12.26. But when I use the Website to download the latest update release, the version that I download is much older (7.90.1.12).
Where can I get the latest update release? This is killing me!
Re: Where can I get the latest update release?
Posted: Wed Jan 14, 2015 12:41 pm
by admin
Hello,
You can always use this permanent link to download and install the latest update for TSPlus : tsplus.net/UpdateRelease.exe
Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. Disabling your anti virus is also recommended.
A reboot will be required as well as a regeneration of your connection clients.
Re: Where can I get the latest update release?
Posted: Wed Jan 14, 2015 1:07 pm
by Dorian
The file that's downloading from that link is not the latest release. See the screenshot; it is version 7.90.1.12.
The GUI informs me that the latest release is 7.90.12.26.
Re: Where can I get the latest update release?
Posted: Wed Jan 14, 2015 6:41 pm
by Dorian
This is a really pressing issue for my company because for whatever reason, with version 7.90.1.12 installed, a lot of crucial things are not working.
I submitted an actual ticket over 24 hours ago and have yet to hear any response.
What's going on here? My users are shouting at me because this software isn't working, and I'm feeling abandoned by TSplus.
Re: Where can I get the latest update release?
Posted: Fri Jan 16, 2015 1:24 pm
by Dorian
Wow. Thanks for nothing.
Guess I'll be ending our relationship with this terrible product.
Re: Where can I get the latest update release?
Posted: Mon Jan 19, 2015 7:07 am
by jkuijt
Hello,
We are a very happy TSplus customer, so what are your issues exactly?
Have you already submitted a problem ticket? See: tsplus.net/support
7.90.1.12 means:
Version 7.90 - 12 Januari 2015
7.90.12.26 means:
Version 7.90 - 26 December 2014
Best regards
Jeffrey
Re: Where can I get the latest update release?
Posted: Tue Jan 20, 2015 1:18 pm
by admin
You probably try to download the 8.10 while it was not ready for download yet...
Anyway it is out now so the link provided earlier should work as well as the update button in the licensing tile of the admin tool.
For all emergencies please use our ticket system.
Re: Where can I get the latest update release?
Posted: Tue Jan 20, 2015 3:18 pm
by jkuijt
Hi Team TSplus,
Can you please post what's new in 8.10 here?:
tsplus.net/forum/viewtopic.php?f=7&t=3379
Best regards
Jeffrey