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The HTML5 pages are not installed
Posted: Sun Aug 18, 2013 9:25 pm
by sytze
I am able to access my system fine with the Clients created, but I want to access the system via the Web. I tested this in my office and all was fine. Now I've taken the "server" to my client and am not able to log in via the Web.
I notice the system says The HTML5 pages are not installed on this system.
Is that the reason why I can't log in via the Web ?
I have googled to see how to install the pages, but I can't find a response
Can anyone here help me ?
Re: The HTML5 pages are not installed
Posted: Wed Aug 21, 2013 6:48 pm
by admin
Hello,
Please download and install the html5.html file attached to this post and extract it to the following folder : C:\Program Files (x86)\TSplus\Clients\www\software
Restart the web services, your server should be fine.
Regards,
TSplus support team
Re: The HTML5 pages are not installed
Posted: Fri Jan 31, 2014 2:17 pm
by nvaughan
I continue to receive "The HTML5 pages are not installed on this system". I have copied the file attached to this discussion, rebooted the server, and still receive the message. I am able to get to the logon page, but once I login I receive only a blue screen. I am running version 6.70.12.12. This was working earlier in the week, but I am having no luck now. Any suggestions?
Re: The HTML5 pages are not installed
Posted: Fri Jan 31, 2014 3:49 pm
by jkuijt
Hi
Yes, I had the same issue yesterday.
I upgraded from 6.80 to 7.20.1.29 and the file html5.html was NOT installed by the installer (only a .bak file).
After that I started the AdminTool and went to the "Web" section, then closed the AdminTool, and after that: the file html5.html was created!
Very strange! This never happened with previous updates.
So perhaps something wrong in the update installer?!
Best regards
Jeffrey
Re: The HTML5 pages are not installed
Posted: Tue Feb 04, 2014 1:46 pm
by Barton
Hi
I have windows server 2012 TSPlus version 7.20.1.31 and receive "The HTML5 pages are not installed on this system" File html5.html present. What to do?
Thanks
Re: The HTML5 pages are not installed
Posted: Tue Feb 04, 2014 2:08 pm
by jkuijt
Hi
That's indeed very strange.
Perhaps you can run the AdminTool and change some settings under "Web"?
Perhaps that after that the HTML5 pages ARE installed?
And also try a reboot of your TSplus server. Who knows...
Best regards
Jeffrey
Re: The HTML5 pages are not installed
Posted: Tue Feb 04, 2014 3:54 pm
by Barton
I ran Admin TOOLS, rebooted the server, change the settings to adapt the portal anyway red cross. And the tablet can access the server by html 5. strangely
Re: The HTML5 pages are not installed
Posted: Tue Feb 04, 2014 4:02 pm
by jkuijt
Hmm, strange indeed.
Perhaps TSplus Support can advise further.
Best regards
Jeffrey
Re: The HTML5 pages are not installed
Posted: Thu Feb 06, 2014 3:02 pm
by Barton
Perhaps...
Re: The HTML5 pages are not installed
Posted: Fri Feb 07, 2014 2:45 pm
by Barton
Much easier!)
I changed the server name and activation fell off. Activated and everything was fine, include cleaning login password.
Thanks for all