Hello,
Delete your internet temporary files and download the setup again and try again.
Search found 1649 matches
- Mon Aug 09, 2021 11:56 am
- Forum: Installation and Setup
- Topic: setup integrity check failed
- Replies: 3
- Views: 14341
- Mon Jul 19, 2021 5:00 pm
- Forum: Troubleshooting and Problems
- Topic: HTML5 version: "Error: folder not available, not yet logged"
- Replies: 11
- Views: 45107
Re: HTML5 version: "Error: folder not available, not yet logged"
Hello,
We do not support version 9 anymore, this is why it is highly recommended to update.
We do not support version 9 anymore, this is why it is highly recommended to update.
- Mon Jul 19, 2021 9:47 am
- Forum: Troubleshooting and Problems
- Topic: HTML5 version: "Error: folder not available, not yet logged"
- Replies: 11
- Views: 45107
Re: HTML5 version: "Error: folder not available, not yet logged"
Hello IvanGB,
What can happen when you update from an old release to a recent one, is that it keeps the browser cache from the version 9. To fix this, you can clear your browser's cache by pressing CTRL+F5 or try with a different browser.
Reinstall TSplus completely if this issue still persist.
What can happen when you update from an old release to a recent one, is that it keeps the browser cache from the version 9. To fix this, you can clear your browser's cache by pressing CTRL+F5 or try with a different browser.
Reinstall TSplus completely if this issue still persist.
- Thu Jul 01, 2021 8:27 am
- Forum: Troubleshooting and Problems
- Topic: Certificates Failed to Renew
- Replies: 5
- Views: 21418
Re: Certificates Failed to Renew
Hello,
Our dev team is working on this subject and it should be fixed soon.
Our dev team is working on this subject and it should be fixed soon.
- Thu Jun 03, 2021 1:40 pm
- Forum: Announcements
- Topic: New Release 14.70.6.3
- Replies: 1
- Views: 38071
New Release 14.70.6.3
Hello, A new version of TSplus has been uploaded right now and is now available. This is our comment for this new version: Fixes: ------ - Contextual Menu: advanced parameter "filetransfer-servertopc-deletefileaftertransfer" is now properly applied - Session Management Settings: fixed require reboot...
- Thu Jun 03, 2021 1:26 pm
- Forum: Troubleshooting and Problems
- Topic: Only one user can connect simultaneously
- Replies: 1
- Views: 9157
Re: Only one user can connect simultaneously
Hello,
Update TSplus and reboot as all recent KB's from Microsoft are now supported again.
Update TSplus and reboot as all recent KB's from Microsoft are now supported again.
- Thu Jun 03, 2021 1:23 pm
- Forum: Troubleshooting and Problems
- Topic: After server chrash, only 2 users can connect
- Replies: 3
- Views: 13917
Re: After server chrash, only 2 users can connect
Hello,
All recent Kb's are now supported with today's release.
All recent Kb's are now supported with today's release.
- Wed Jun 02, 2021 10:07 am
- Forum: Troubleshooting and Problems
- Topic: Admin Tool Header broken?
- Replies: 1
- Views: 11667
Re: Admin Tool Header broken?
Hello Mickael,
Thank you for your feedback and very for late response.
This is normal as it is the new look. TSplus became recently the name of our company and TSplus Remote Access is the name of the previous TSplus software that you currently use.
Thank you for your feedback and very for late response.
This is normal as it is the new look. TSplus became recently the name of our company and TSplus Remote Access is the name of the previous TSplus software that you currently use.
- Tue Apr 13, 2021 3:40 pm
- Forum: Troubleshooting and Problems
- Topic: Support licencing problem
- Replies: 1
- Views: 8991
Re: Support licencing problem
Hello,
Your ticket has been answered, clic refresh in the admin tool / license to reflect your support plan.
Your ticket has been answered, clic refresh in the admin tool / license to reflect your support plan.
- Tue Apr 13, 2021 3:37 pm
- Forum: Troubleshooting and Problems
- Topic: Intermittent Slow Response
- Replies: 5
- Views: 17393
Re: Intermittent Slow Response
Hello,
You need check your server windows log and monitor hardware resources here. Your server might be undersized for your need.
You need check your server windows log and monitor hardware resources here. Your server might be undersized for your need.