Search found 5 matches

by alex@ibcos
Thu Aug 01, 2019 8:28 am
Forum: Troubleshooting and Problems
Topic: Programs only loading in the details page
Replies: 0
Views: 8447

Programs only loading in the details page

Hello,

We have a few sites getting this issue. When trying to run a program in remote app, it doesn't load full screen, it will only load the details tab. We are using the most recent version 12.40.7.29.

Any help to resolve this would be great.
Thanks
Alex
by alex@ibcos
Thu Aug 01, 2019 8:23 am
Forum: Troubleshooting and Problems
Topic: Program start in "details" window ?!
Replies: 2
Views: 8924

Re: Program start in "details" window ?!

Hello,

Did you find out how to fix this issue, we are getting the same issue on multiple sites. A reboot will correct it for a bit but then the issue will come back again.

Thanks
Alex
by alex@ibcos
Tue Sep 11, 2018 2:05 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Black screen
Replies: 4
Views: 6437

Re: RemoteApp Black screen

Hello,

We have loaded the update and rebooted the server, with no luck we are still getting the same issue.

Thanks
Alex
by alex@ibcos
Tue Sep 11, 2018 7:12 am
Forum: Troubleshooting and Problems
Topic: RemoteApp Black screen
Replies: 4
Views: 6437

Re: RemoteApp Black screen

Thank you for the response.

Can you please reply back to this when the fix is ready and what sort of time scale are we look at here for the fix?

Thanks
Alex
by alex@ibcos
Thu Sep 06, 2018 1:59 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Black screen
Replies: 4
Views: 6437

RemoteApp Black screen

Hello, We have a site currently using 11.50.9.4. One user on site when they try and login the application, floating panel or Desktop screen goes black and we unable to close it (unless we kill it from task manager). We are able to log into the TS Plus box via standard RDP and other using we the same...