Search found 11 matches

by oliver_TS
Thu Nov 23, 2017 7:38 pm
Forum: Troubleshooting and Problems
Topic: Printing not working
Replies: 4
Views: 7587

Re: Printing not working

Good evening, You indicate that the problem occurs on multiple client computers in the same physical site. Local drives may not be visible on the server because of a GPO restriction. To validate this scenario, you can publish a Notepad if users use the TaskBar or Floatting Panel. You run the Notepad...
by oliver_TS
Thu Nov 09, 2017 8:08 pm
Forum: Troubleshooting and Problems
Topic: TSPlus after free Windows 10 upgrade
Replies: 1
Views: 4633

Re: TSPlus after free Windows 10 upgrade

Hello,

You have applied a major system update, and many settings have been changed.
If you have updaterelease 9.6, you can apply it again, then restart your Windows 10.
You can also update your version from the 'License' tab of AdminTool and take advantage of the latest version.

Regards
by oliver_TS
Thu Nov 09, 2017 8:02 pm
Forum: Troubleshooting and Problems
Topic: going back to previous version
Replies: 1
Views: 4002

Re: going back to previous version

Hello, have you been able to apply your license? This is the comment of the updaterelease 10.50.10.31 concerning the licence issue When a license was Unlimited, the system service was truning it to a trial license. It is fixed now. For all customers having this annoyance, the solution is: 1) Stop th...
by oliver_TS
Thu Nov 09, 2017 8:00 pm
Forum: Troubleshooting and Problems
Topic: 10.50 (Oct. 29) Unlimited reverts to 3 day eval
Replies: 6
Views: 9989

Re: 10.50 (Oct. 29) Unlimited reverts to 3 day eval

Hello, have you been able to apply your license? This is the comment of the updaterelease 10.50.10.31 concerning the licence issue When a license was Unlimited, the system service was truning it to a trial license. It is fixed now. For all customers having this annoyance, the solution is: 1) Stop th...
by oliver_TS
Thu Nov 09, 2017 7:47 pm
Forum: Troubleshooting and Problems
Topic: Web portal; all applications start & translations
Replies: 3
Views: 6296

Re: Web portal; all applications start & translations

Hello,

We conducted tests and targeted the problem.
The correction will be deployed in the next update, in a few days.
I inform you as soon as it is online.

Regards
by oliver_TS
Thu Nov 09, 2017 3:59 pm
Forum: Troubleshooting and Problems
Topic: rdp from mac to window
Replies: 4
Views: 6753

Re: rdp from mac to window

Hello,

TSPLUS can generate an .exe that runs only on a Windows environment.
In your case, it will be necessary to create an RDP connection from the Mac, then export it to deploy it on the other Macintosh computers.

Regards
by oliver_TS
Wed Nov 08, 2017 10:00 pm
Forum: Troubleshooting and Problems
Topic: Universal Printer: local printer selection "hidden"
Replies: 1
Views: 3879

Re: Universal Printer: local printer selection "hidden"

Hello,

The client-side TSPLUS component will always ask for the window to appear in the foreground.
However in rare cases other applications or components block this operation.
For these users, you can offer to open the document in PDF format, the client can then print it.

Regards
by oliver_TS
Wed Nov 08, 2017 9:53 pm
Forum: Troubleshooting and Problems
Topic: rdp from mac to window
Replies: 4
Views: 6753

Re: rdp from mac to window

Hello,

The TSPLUS client is windows-only compatible.
For mac, you need to install an RDP client, like Microsoft RDP for Mac that works very well.

I hope to have answered your question
by oliver_TS
Wed Nov 08, 2017 9:48 pm
Forum: Troubleshooting and Problems
Topic: Remote access not working on outside network or WAN or over Internet
Replies: 6
Views: 13269

Re: Remote access not working on outside network or WAN or over Internet

Hello,

Tell us what you want to achieve, we will give you directions.
Your tsplus server is a public server or server in a network behind an ADSL router?
Do you have a fixed public IP address?

Regards
by oliver_TS
Wed Nov 08, 2017 9:40 pm
Forum: Troubleshooting and Problems
Topic: Reuse sessions
Replies: 1
Views: 3848

Re: Reuse sessions

Hello,

Dans AdminTool > 'server' > 'Group Policies (GPO)' vous pouvez cocher 'All disconnected session will be automatically terminated'.
Vous pouvez également saisir la valeur 0.5 pour 'Terminate any disconnected session after'.

I hope to have answered your question.
Regards