Search found 6 matches

by vinceyw
Wed Sep 06, 2017 5:14 am
Forum: Troubleshooting and Problems
Topic: black screen when using HTML5
Replies: 5
Views: 8307

Re: black screen when using HTML5

hi, the problem happens again today at 1pm sharp, below are the screenshot.

https://imgur.com/a/kxX6K
by vinceyw
Sun Sep 03, 2017 1:57 pm
Forum: Troubleshooting and Problems
Topic: black screen when using HTML5
Replies: 5
Views: 8307

Re: black screen when using HTML5

pls give me 1-2days, when the problem occurs again, i will follow your instruction and upload a screenshot.
by vinceyw
Fri Sep 01, 2017 2:17 pm
Forum: Troubleshooting and Problems
Topic: black screen when using HTML5
Replies: 5
Views: 8307

Re: black screen when using HTML5

thx for the reply, as you can see on the screenshot I've updated to the latest update release, i did clear all browsing history & cache using google chrome or firefox, the problem still attempt.
by vinceyw
Wed Aug 30, 2017 5:25 am
Forum: Troubleshooting and Problems
Topic: black screen when using HTML5
Replies: 5
Views: 8307

black screen when using HTML5

hi i have a problem regarding my client remote via HTML5 web access and its black screen. this happens every 2 days, what i did to solve the problem temporary is, i downloaded the update release, restarted the server then it will be running fine for 2 days, after that i have to repeat the steps agai...
by vinceyw
Thu Dec 22, 2016 6:02 pm
Forum: Troubleshooting and Problems
Topic: "From Server to PC" not working
Replies: 3
Views: 7262

Re: "From Server to PC" not working

hi juwagn, thx for the reply, followed your steps it doesn't work either. but i managed to found something... i have 2 servers both running same windows server 2012 R2, connected both users using HTML5, found out in task manager there is some missing program running in background, (webime and webdow...
by vinceyw
Wed Dec 21, 2016 5:22 pm
Forum: Troubleshooting and Problems
Topic: "From Server to PC" not working
Replies: 3
Views: 7262

"From Server to PC" not working

i have a server running 2012 R2 Standard. After updating to latest version, client cannot download files using "From Server to PC" button on HTML5 access, when click on the button it doesn't have any response. but i went into UserDesktop/Files mannually double click on webdownload, it works normally...