Search found 6 matches

by adiuvo
Thu Mar 10, 2016 2:56 pm
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Re: Universal Print problem on Azure virtual machine

Hello TSplus support team Now the printing problem is solved! I have updated from version 9.20.3.3 to version 9.20.3.9 and the Universal Printer works. I will now order the first license of TSplus for one of my customers and I'm sure it will not be the last one. Thank you for the support. Regards, M...
by adiuvo
Thu Mar 10, 2016 12:31 pm
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Re: Universal Print problem on Azure virtual machine

Addition to the above post: the exact Name of the subfolder is "C:\Users\Nameoftheuser\RDP6\MyPDFprinting".
by adiuvo
Thu Mar 10, 2016 12:16 pm
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Re: Universal Print problem on Azure virtual machine

Thank you Olivier I have turned off the AntiVirus program on my PC but that doesn't help. Now, in the subfolder C:\Users\Nameoftheuser\RDP6 I have found a PDF-file with the data of my last print job. So it seems that the data is correctly transfered to the client but the print job is not started. Do...
by adiuvo
Thu Mar 10, 2016 8:11 am
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Re: Universal Print problem on Azure virtual machine

Hello TSplus support team I have now new discoveries: I only have the problem described above on my own PC. On my PC Windows 10 Home Edition (64-bit) is installed. I have done some tests on a PC of my customer, who work with Windows Vista. On this Vista PC the Universal driver works fine. So my conc...
by adiuvo
Mon Mar 07, 2016 11:47 am
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Re: Universal Print problem on Azure virtual machine

Hello, thank you for answering. I am evaluating your product for a customer and I hope that I can find a solution for my Problem, because beside of this printing problem I like your product. I work with the Universal Printer as you mentioned it first. And with the Universal Printer I have the proble...
by adiuvo
Sun Mar 06, 2016 9:37 am
Forum: Troubleshooting and Problems
Topic: Universal Print problem on Azure virtual machine
Replies: 9
Views: 12584

Universal Print problem on Azure virtual machine

Hello I have installed TSplus on an Azure virtual machine (Windows Server 2012 R2). TSplus works fine, but I can't print with Universal Printing tool. I start my TSplus RemoteApp client from a Windows 10 machine. When I start a print job, I can chose the Universal Printer. It seems that everything w...