Search found 5 matches

by Moonscar
Wed Nov 11, 2015 6:39 pm
Forum: Troubleshooting and Problems
Topic: Problems with AdminTool
Replies: 7
Views: 18960

Re: Problems with AdminTool

Greetings, We found the solution for this problem. It was quite tricky so here it is : In Session Opening Preferences we removed Display progress bar during the logon. Also, we changed Use TSPlus shell when opening sessions (default) to Use native Windows shell when opening sessions. After we saved ...
by Moonscar
Wed Nov 11, 2015 6:07 pm
Forum: Troubleshooting and Problems
Topic: Problems with AdminTool
Replies: 7
Views: 18960

Re: Problems with AdminTool

AdminTool now can be opened however we are still unable to RDP on the server. After Welcome screen server automatically log off user who tries to connect (even Administrator). Before installation of TSPlus we could RDP normally.
by Moonscar
Mon Nov 09, 2015 7:10 pm
Forum: Troubleshooting and Problems
Topic: Problems with AdminTool
Replies: 7
Views: 18960

Re: Problems with AdminTool

Greetings once again. So here is what we did until now : - We have run CompatibilityUpdate as stated. - We uninstall TSPlus complete - We reinstall it from dl-files.com/Setup-TSplus.exe as stated in support ticket, which i open 2 days ago. - We also run UpdateRelease.exe in case the version would be...
by Moonscar
Mon Nov 09, 2015 3:56 pm
Forum: Troubleshooting and Problems
Topic: Problems with AdminTool
Replies: 7
Views: 18960

Re: Problems with AdminTool

Greetings, First I want to thank you for your kind reply. TSPlus version is 8.40.11.6. Server we are using is Windows 2008 Standard SP2. We did run CompatibilityUpdate.exe as you stated and reboot the server but we are still unable to open AdminTool. Should i try to reinstall it again or are there a...
by Moonscar
Fri Nov 06, 2015 5:11 pm
Forum: Troubleshooting and Problems
Topic: Problems with AdminTool
Replies: 7
Views: 18960

Problems with AdminTool

Greetings, We purchased TSPlus (02.11.2015) license for 10 users + printer. We installed the product on our server and everything went smooth. But after the reboot we can't connect via RDP anymore as administrator or any other user which had access before (after connecting to it it automatically log...