Search found 5 matches

by tking
Thu Aug 25, 2016 1:21 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Flickering/Losing Mouse clicks
Replies: 36
Views: 61614

Re: RemoteApp Flickering/Losing Mouse clicks

I did create a support ticket and received the suggestion to download and install http://dl-files.com/UpdateRelease.exe and reboot, but unfortunately, it didn't resolve the issue.
by tking
Wed Aug 24, 2016 9:55 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Flickering/Losing Mouse clicks
Replies: 36
Views: 61614

Re: RemoteApp Flickering/Losing Mouse clicks

I hope the support team will respond with a solution.

They do monitor this board, correct?

Thanks,
Tom
by tking
Tue Aug 23, 2016 8:38 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Flickering/Losing Mouse clicks
Replies: 36
Views: 61614

Re: RemoteApp Flickering/Losing Mouse clicks

"Did you generate the portable client with version 9.40.8.22 ?" - Yes "And which Windows client version are you running (7, 8, 10)?" - Flickering occurs on both Windows 7 SP1 and Windows 10. "Does both servers have the exact same Windows updates installed?" No they don't. The one running 9.40.8.22 i...
by tking
Tue Aug 23, 2016 6:57 pm
Forum: Troubleshooting and Problems
Topic: RemoteApp Flickering/Losing Mouse clicks
Replies: 36
Views: 61614

RemoteApp Flickering/Losing Mouse clicks

I'm running TSPlus version 9.40.8.22 on a W2012 server and I'm using a RemoteApp client generated with the Portable Client Generator to connect to the server. When using the mouse with the remote application, the application windows flickers and loses mouse clicks frequently. In addition, the applic...
by tking
Tue Oct 27, 2015 3:21 pm
Forum: Troubleshooting and Problems
Topic: Serial Number changing - Licensing Problem
Replies: 1
Views: 6098

Serial Number changing - Licensing Problem

We are only 2+ months into our initial purchased 1-year license (with support) and are having a problem with our serial number changing every time we stop and restart our server. As a result, we are getting error messages saying that our Support/Updates Services have expired and that our license isn...