Search found 13 matches

by Inertiauk
Thu Aug 18, 2016 4:38 am
Forum: Troubleshooting and Problems
Topic: License transfer request
Replies: 1
Views: 4831

License transfer request

Hi, I need to move my TSplus to a new server, so i extended the support (which cost me £80) then opened a ticket, how long does this take ? i've heard nothing back in 12+ hours ..

Thanks
by Inertiauk
Sat Nov 28, 2015 8:49 am
Forum: Installation and Setup
Topic: TS Plus Re-installation Transfers
Replies: 5
Views: 13378

Re: TS Plus Re-installation Transfers

Its a con really isn't it, if you already bought it once, the software should have a deactivate and transfer feature which the user can use. rather than forcing them to pay more. It would be very easy to implement you just have TSplus check on-line if software with that license is running elsewhere,...
by Inertiauk
Sat Nov 28, 2015 8:43 am
Forum: Troubleshooting and Problems
Topic: Problem - Reconnect Session Logoff
Replies: 9
Views: 20222

Re: Problem - Reconnect Session Logoff

Perdon pero voy a escribir en español. Este problema se presenta en las nuevas versiones, 8.40.10.30; 8.40.11.10, no en las anteriores. La configuracion está como corresponde y no hay problema de licencias. Cuando uno intenta dejar una sesion desconectada, en lugar de desconectarse, se cierra. Es u...
by Inertiauk
Thu Nov 19, 2015 11:25 am
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

I will give this a go out of office hours.

Thanks
by Inertiauk
Mon Nov 16, 2015 12:19 pm
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

Could you confirm please....

Should those processes run when it is set to use Windows shell on the session opening settings ?

Am I correct it's a sign the setting is being ignored if they are running ?

Thanks
by Inertiauk
Fri Nov 13, 2015 6:15 pm
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

@Inetiauk your hack seems to have fixed my issue as well great catch i did notice when using the html5 client I must go to start and disconnect I can not simply close the browser tab or it will automatically log off the session, but if I do start --> disconnect the session stays open. also i have n...
by Inertiauk
Fri Nov 13, 2015 1:05 am
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

Even though TSplus (latest version , updated today) is set to 'use native windows shell when opening sessions' When i look at a logged in user in task manager, I see login-session and logout when disconnected processes, surely they shouldn't be running ? is it ignoring the setting and using TSplus s...
by Inertiauk
Thu Nov 12, 2015 11:47 pm
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

Hi, this problem has not been solved, I have updated TSplus, i've switched to using windows for sessions instead of tsplus, its the same. The only thing i haven't tried is installing the RDS role and switching to RDS mode under the license tab ? i wonder will this make any difference ? is it support...
by Inertiauk
Fri Nov 06, 2015 11:20 am
Forum: Troubleshooting and Problems
Topic: Sessions Disconnect regardless of settings
Replies: 16
Views: 33929

Re: Sessions Disconnect regardless of settings

Thanks Jeffrey, Which OS are these customers on please ? I had these set as above except the 2 KeepAlive ones, which I just added, I will wait until later tonight when I can reboot the VM and see if this makes a difference. In the meantime here are the rest of my registry settings for Terminal Servi...
by Inertiauk
Fri Nov 06, 2015 9:10 am
Forum: Troubleshooting and Problems
Topic: Problem - Reconnect Session Logoff
Replies: 9
Views: 20222

Re: Problem - Reconnect Session Logoff

I'm suffering from this amongst other (worse but similar) problems, please see my new thread I just started.