Terminal Service Plus

I obviously didn't expect you to know me by my username, but I thought that posting my actual support case number would allow you to look it up. It's my understanding that load balancing is only used for web connections and not regular MS RDP connections, which would make it useless in our case. If ...

See, this is the problem. Every answer I've ever gotten from support is this generic troubleshooting that has nothing to do with the issue. I know how to check task manager and look for processes eating CPU cycles. I already said in my earlier message that CPU usage is fairly low when this occurs, b...

We have a couple of Hyper-V VMs running TSPlus 8.30.7.9, with tons of resources assigned to them (12 cores and 24GB each) running Server 2012R2. Almost all our users connect with Microsoft RDP client. I notice that when there are more than around 30 users logged in, users start complaining about ver...

Thanks for the info. Unfortunately I've updated to the latest 8.2.x patch and having the same issue. I have the server rebooting every night, and the issues (now also including users randomly getting disconnected and/or not being able to log in at all) only occur in late afternoon, after several hou...

One additional piece of information that may be useful: Looking at task manager, the WmiPrvSE.exe process (Windows Management Instrumentation service) jumps to about 15-20% CPU when a user is in the process of logging on and the delay is occurring. Also, rebooting the server seems to alleviate the p...

Running the most recent TSPlus 8.10 release, we're having an issue on our Server 2012R2 server where users get stuck for several minutes at a black screen before their desktop appears. The connection seems fine once the desktop finally comes up. Interestingly enough, users with local admin rights do...

Microsoft has an option (able to be turned on via group policy) that allows clients from different time zones to show their local time in their terminal services session, rather than the system time of the terminal server itself. Does TSPlus have any option like this, or any plans to implement one? ...