Search found 17 matches

by rick_mapcentrix
Thu Apr 23, 2015 1:34 pm
Forum: Troubleshooting and Problems
Topic: upload file and clipboard
Replies: 2
Views: 5961

Re: upload file and clipboard

I tried with IE11 and could not reproduce. Also, I tried again with Chrome and could not reproduce either, so it must have been something transitory.

Thanks for your help.
by rick_mapcentrix
Tue Apr 21, 2015 4:45 pm
Forum: Troubleshooting and Problems
Topic: upload file and clipboard
Replies: 2
Views: 5961

upload file and clipboard

TSPlus v 8.20.4.15 on Win Essentials 2012 I am having a problem with an HTML5 session with the file upload after I do a clipboard operation. I don't know if the problem exists in Java or Windows because I cannot use them until I am at the server in person to reinstall. To reproduce: Open an HTML5 se...
by rick_mapcentrix
Fri Apr 17, 2015 11:08 am
Forum: Troubleshooting and Problems
Topic: v8.20.4.15 problems
Replies: 7
Views: 12259

Re: v8.20.4.15 problems

Follow up... I remoted into another computer on the same network and sent a restart to the server. Now I have HTML5 access.

I've attached the error message for Java and Windows. I checked the c:\wsession folder on the server and there is no runwsession.exe.
Error from java and windows login
Error from java and windows login
by rick_mapcentrix
Fri Apr 17, 2015 10:29 am
Forum: Troubleshooting and Problems
Topic: v8.20.4.15 problems
Replies: 7
Views: 12259

Re: v8.20.4.15 problems

Thanks, but that did not help; indeed it is worse today. When I log into HTML5, I get the normal initializing screens, but then just a black screen with only the drop-down file up/down load at the top. I am logging in a Server Admin, but there is no Windows desktop or other screen, just black. Movin...
by rick_mapcentrix
Thu Apr 16, 2015 9:22 pm
Forum: Troubleshooting and Problems
Topic: v8.20.4.15 problems
Replies: 7
Views: 12259

v8.20.4.15 problems

I updated to the latest version 8.20.4.15. First I had a problem during the upgrade which locked me out from remote access, so I had to have someone physically remove and reinstall. Now I have remote access again with HTML5. I cannot access via Java or Windows - both start the login process, then lo...
by rick_mapcentrix
Wed Apr 08, 2015 4:20 pm
Forum: Troubleshooting and Problems
Topic: communicate with QuickBooks on local computer
Replies: 5
Views: 9577

Re: communicate with QuickBooks on local computer

I still get the "path not found" error. I have shared the folder that I want to connect to from the TS server with EVERYONE and given Read permission.

Does it matter if I am connecting using an HTML5 client?
by rick_mapcentrix
Wed Apr 08, 2015 11:38 am
Forum: Troubleshooting and Problems
Topic: communicate with QuickBooks on local computer
Replies: 5
Views: 9577

Re: communicate with QuickBooks on local computer

Thanks for the info, but I am having a problem connecting. Can you help me with a specific example? My computer OS = Win 8.1 My computer name: COMP1 Shared folder (Everyone): CompanyData connected to computer name: Server2014 TSPlus computer OS = Win Server Essentials 2012 Logged in as: ADMIN I open...
by rick_mapcentrix
Fri Apr 03, 2015 5:10 pm
Forum: Troubleshooting and Problems
Topic: communicate with QuickBooks on local computer
Replies: 5
Views: 9577

communicate with QuickBooks on local computer

I am running the newest version of TSPlus on a remote server. I would like to develop an application that would export invoices from a TSPlus session into QuickBooks that is located on the local client computer. For that to work the TSPlus session would have to be able to communicate with the local ...
by rick_mapcentrix
Tue Feb 10, 2015 6:57 pm
Forum: Troubleshooting and Problems
Topic: logonsession.exe not found
Replies: 1
Views: 7051

logonsession.exe not found

I installed the latest update last week and since then have had no access. When I try to log in to a Win Essentials server I get this message: The system cannot find the file specified c:\wssession\logonsession.exe ... This happens with HTML5 access. The java access gives only a blank screen after i...
by rick_mapcentrix
Wed Nov 19, 2014 9:11 pm
Forum: Troubleshooting and Problems
Topic: windows - can't connect
Replies: 1
Views: 5237

windows - can't connect

tsplus v 7.70.11.19 on Win Server 2012 Essentials connecting with Win 8.1 laptop I am able to successfully connect using the HTML5 and Java clients, but for the past few days not using the Windows client. When I click on Log in, the normal "your security is important..." spinner comes up, then a bla...