Support licencing problem

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omaraboy
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Joined: Tue Sep 26, 2017 7:11 pm
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Support licencing problem

Post by omaraboy » Tue Apr 13, 2021 12:56 pm

My support service expires on 04/22/2021, I just bought a support for 2 years and activated it on the server but it keeps showing me that it expires on 04/22/2021. Will the new period be automatically updated when the current one expires? I wouldn't want to be without support activated after 4/22.
I opened "licensing" ticket several days ago but I have no response.
Can anybody help me?
Thanks!

Omar Aboy
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Omar Aboy
omaraboy@gmail.com
[url]http:\\www.kyaserv.com.ar[/url]

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admin
Site Admin
Posts: 1625
Joined: Wed Sep 05, 2012 6:38 am

Re: Support licencing problem

Post by admin » Tue Apr 13, 2021 3:40 pm

Hello,

Your ticket has been answered, clic refresh in the admin tool / license to reflect your support plan.
Olivier
TSplus support team administrator
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