Problem with minimizing RemoteApp

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vlaya
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Joined: Wed Jul 12, 2017 12:57 pm

Problem with minimizing RemoteApp

Post by vlaya » Thu Jul 13, 2017 1:25 pm

Our clients have a strange problem with the remoteapp, when they minimize the app, it seems like it is still active, desktop icons are hidden behind it. If they refresh the desktop (right click, refresh) they reappear and everything is fine. This happens on only a few computers (on 3 out of 15 total), but we don't know how to help them. We tried updating display driver, but it didn't help.
We suspected that it is something related to our app so we exported some text from it to Open Office Calc and then minimized it. Same thing happened, the ghost of Calc remains on the screen until we refresh it. If we move the mouse around, some desktop icons become visible. Here is a screenshot.
tsp.JPG
Thanks in advance,

Igor Vlajic
Wings Software.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Problem with minimizing RemoteApp

Post by admin » Fri Jul 14, 2017 12:13 am

Hello,

My guess is that the 3 computers are a bit older the others. The best workaround here is to teach your users to use the F5 key when they get the focus on the application they need.
Olivier
TSplus support team administrator
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