Change PC License enquiry

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kengy88
Posts: 1
Joined: Fri Jun 21, 2013 2:29 am

Change PC License enquiry

Post by kengy88 » Fri Jun 21, 2013 2:43 am

Hi,

I have one question before purchase.
If my main PC spoilt in the future. Can I use back the same lic. file in the new PC?
Or I will need to request a new lic file? Any charges for that?


TQ

KEN

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Change PC License enquiry

Post by admin » Fri Jun 21, 2013 10:51 am

Hello,

If you change your PC you will be able to ask for a "rehost" of your license to your new PC, by opening a ticket on our support online service ( http://tsplus.net/support/ ).
Olivier
TSplus support team administrator
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ridz83
Posts: 8
Joined: Thu Aug 29, 2013 2:42 am

Re: Change PC License enquiry

Post by ridz83 » Thu Aug 29, 2013 2:56 am

Hi,

I have purchased TS Plus, but now i need to move the TS PLUS to another server.
can i just use the current License file i have to activate the TS Plus or do i need to request for a new license? if need to request is there any charges?? if there is a need to request for a new license how long do i need to wait for the new license? how to deactivate the old license?
please advice regarding what do i need to do and what information do i need to provide you with?

Thank You

ridz83
Posts: 8
Joined: Thu Aug 29, 2013 2:42 am

Re: Change PC License enquiry

Post by ridz83 » Fri Aug 30, 2013 3:57 am

kindly please reply on what do i need to do.

i need to change it to a new server ASAP

Thank You

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Change PC License enquiry

Post by admin » Fri Aug 30, 2013 7:06 am

Hello,

Please open a ticket on http://tsplus.net/support and ask for a "rehost" of your license to your new server.
Give us your order id and serial number of the new server.

To desactivate your old license, uninstall TSPlus from the old server.
Olivier
TSplus support team administrator
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ridz83
Posts: 8
Joined: Thu Aug 29, 2013 2:42 am

Re: Change PC License enquiry

Post by ridz83 » Fri Aug 30, 2013 9:48 am

Hi Admin,

Noted, will proceed to do the steps you have said.

Thank You

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