black windows flashing and deconnection

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tsplus_fb
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Joined: Tue Nov 10, 2020 7:27 am

black windows flashing and deconnection

Post by tsplus_fb » Fri Aug 13, 2021 9:35 am

Hello everybody,

I'm using tsplus since the ts traveler version and i enjoy it :)

On one windows 10 pro, i installed tsplus system version and it was working perfectly.

But, last week, when connecting remotely, i saw 3 black flashing windows and then the connection cuts of automatically.

I can reconnect right after but the problems remains the same : these flashing windows, and the deconnection.

I restarted the server and it helped but the problem is coming again today.

I got this problem an another computer about 6 months ago and i formated the computer as it was easier and faster to do...

But this time, it is not possible to format it so i need to fix it.

Anyone got an idea? else, i will reinstall the tsplus software but i d prefer to fix it to avoid to get the same problem later.

Thanks !

tsplus_fb
Posts: 3
Joined: Tue Nov 10, 2020 7:27 am

Re: black windows flashing and deconnection

Post by tsplus_fb » Wed Aug 18, 2021 9:23 am

up

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admin
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Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: black windows flashing and deconnection

Post by admin » Mon Aug 23, 2021 5:17 pm

Hello,

There are many reasons why you would experience such issue. Try assigning the remote desktop first, and open a session with a RDP client first. it might give you some insight on the reason why this occurs.

Open a support ticket if this issue persist.
Olivier
TSplus support team administrator
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tsplus_fb
Posts: 3
Joined: Tue Nov 10, 2020 7:27 am

Re: black windows flashing and deconnection

Post by tsplus_fb » Tue Aug 24, 2021 1:23 pm

Hello thanks for your answer !

What do you mean by "Try assigning the remote desktop first and open a session with a RDP client first" ? I can connect on local desktop and i have no problem.

When i try to add a RDP session, it opens but i get these black screen flashing.

You are right, i am gonna open a support ticket , how do i do that please ?

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: black windows flashing and deconnection

Post by admin » Thu Sep 02, 2021 5:04 pm

Hello,

Sorry about the delayed answer, you will find a solution here : https://support.tsplus.net/en/support/s ... reen-issue
Olivier
TSplus support team administrator
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