Intermittent Slow Response

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dcipher
Posts: 198
Joined: Fri Jul 25, 2014 6:22 pm

Intermittent Slow Response

Post by dcipher » Tue Jan 12, 2021 3:25 pm

Hi

I do not know if this is a TSPlus issue or not but since we upgraded to verions 14.50.1.6 there are frequent slow downs in performance. For example it can take 45 seconds from when you click on the BruteForce tab in Advanced Security until the page is displayed. The same happens when I click on one of my apps that usually loads in 1-2 seconds can take 30 or more seconds. This Windows 2019 Server has mirrored SSD drives, 32gig of ram and runs at 10% CPU. My connection to the server is over gigabyte ethernet.

When we upgraded TSPLus I also applied all the Windows updates so maybe it is related to the Windows updates. Has anyone else experienced a similar issue?

Thanks,
Simon

dcipher
Posts: 198
Joined: Fri Jul 25, 2014 6:22 pm

Re: Intermittent Slow Response

Post by dcipher » Tue Jan 12, 2021 6:15 pm

Hi

I noticed now that the WMI Provider Host is using 90% of the cpu. Normally it uses very little cpu so I do not know the reason for the high useage now.

Simon

fernandolorenzi
Posts: 9
Joined: Mon Oct 08, 2018 7:38 pm

Re: Intermittent Slow Response

Post by fernandolorenzi » Thu Apr 01, 2021 1:03 am

Hello, I also have this problem with some users. Windows Server 2016. In the previous version of TSplus I did not have this kind of slowness.

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admin
Site Admin
Posts: 1621
Joined: Wed Sep 05, 2012 6:38 am

Re: Intermittent Slow Response

Post by admin » Thu Apr 01, 2021 6:47 am

Hi,

Many 2016 Windows updates are known to make the server slower, checking this option to disable the "per user services" will help :
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Olivier
TSplus support team administrator
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fernandolorenzi
Posts: 9
Joined: Mon Oct 08, 2018 7:38 pm

Re: Intermittent Slow Response

Post by fernandolorenzi » Thu Apr 08, 2021 7:16 pm

Olá, meu problema foi solucionado após ajustar algumas configurações no Windows. Obrigado.

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admin
Site Admin
Posts: 1621
Joined: Wed Sep 05, 2012 6:38 am

Re: Intermittent Slow Response

Post by admin » Tue Apr 13, 2021 3:37 pm

Hello,

You need check your server windows log and monitor hardware resources here. Your server might be undersized for your need.
Olivier
TSplus support team administrator
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