Ransomware Restore from Quarantine Crashing

Get help with troubleshooting issues
Post Reply
dcipher
Posts: 198
Joined: Fri Jul 25, 2014 6:22 pm

Ransomware Restore from Quarantine Crashing

Post by dcipher » Thu Oct 29, 2020 1:39 pm

Hi

If the program being restored from the quarantine was previously restored by an alternate means TS Advanced Security reports an error and crashes if you try the Restore Program function. It appears not to handle the fact that the file being restored already exists.

Simon

User avatar
admin
Site Admin
Posts: 1621
Joined: Wed Sep 05, 2012 6:38 am

Re: Ransomware Restore from Quarantine Crashing

Post by admin » Fri Oct 30, 2020 5:21 pm

Hello,

I will convert this thread into a support ticket so that we can follow up on your request more easily.
Olivier
TSplus support team administrator
Image

Post Reply