Remote sessions locking up. Help!
Posted: Thu Jun 11, 2020 10:56 am
I'm having an issue where a users session completely locks up. Rest of the server is 100% fine. Resources all look 100% fine. The server is a hyper-v virtual server. Both Host and vm are Server 2019 Standard. Physical server utilizes a EPYC 7302P CPU with 64GB of memory. Nothing else on the server freezes up.
Utilizing newest version of TSPlus 12.70.6.2.
Are there any event logs I can gather or anything that can help solve this as well?
Issue is intermittent.
We do utilize Sophos AV, Intercept X with EDR. (Possible exclusions to use?)
We have a backup program (Solarwinds Backup) that runs at lunch and midnight. Problem doesn't seem to occur during the backup schedule.
Thanks.
Here's some error logs I'm seeing during the event:
Microsoft-Windows-User Device Registration/Admin
Event ID: 304
USER: System
"Automatic registration failed at join phase.
Exit code: Unknown HResult Error code: 0x801c001d
Server error:
Tenant type: undefined
Registration type: undefined
Debug Output:
joinMode: Join
drsInstance: undefined
registrationType: undefined
tenantType: undefined
tenantId: undefined
configLocation: undefined
errorPhase: discover
adalCorrelationId: undefined
adalLog:
undefined
adalResponseCode: 0x0
Error: 307
USER: SYSTEM
"Automatic registration failed. Failed to lookup the registration service information from Active Directory. Exit code: Unknown HResult Error code: 0x801c001d. See http://go.microsoft.com/fwlink/?LinkId=623042"
A bunch of "Driver xxxxx required for printer xxx" errors.
Utilizing newest version of TSPlus 12.70.6.2.
Are there any event logs I can gather or anything that can help solve this as well?
Issue is intermittent.
We do utilize Sophos AV, Intercept X with EDR. (Possible exclusions to use?)
We have a backup program (Solarwinds Backup) that runs at lunch and midnight. Problem doesn't seem to occur during the backup schedule.
Thanks.
Here's some error logs I'm seeing during the event:
Microsoft-Windows-User Device Registration/Admin
Event ID: 304
USER: System
"Automatic registration failed at join phase.
Exit code: Unknown HResult Error code: 0x801c001d
Server error:
Tenant type: undefined
Registration type: undefined
Debug Output:
joinMode: Join
drsInstance: undefined
registrationType: undefined
tenantType: undefined
tenantId: undefined
configLocation: undefined
errorPhase: discover
adalCorrelationId: undefined
adalLog:
undefined
adalResponseCode: 0x0
Error: 307
USER: SYSTEM
"Automatic registration failed. Failed to lookup the registration service information from Active Directory. Exit code: Unknown HResult Error code: 0x801c001d. See http://go.microsoft.com/fwlink/?LinkId=623042"
A bunch of "Driver xxxxx required for printer xxx" errors.