RemoteApp logs out every 3~4 minutes

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maroon
Posts: 3
Joined: Mon Jun 18, 2018 6:37 am

RemoteApp logs out every 3~4 minutes

Post by maroon » Wed Feb 12, 2020 11:06 am

hi,

I installed TSplus on Windows 2012R2 with the latest updates. however, I published an Application and I created a shortcut using "Client Generator".
all works fine and I'm able to use the published app. but unfortunately after 3, 4~5 mins it shows the log off circle running and it logs me out.
I checked the event viewer and I found this event ID: 4634, 4647.

P.S: I removed TSplus then re-installed it and still facing the same problem.

Please advise.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: RemoteApp logs out every 3~4 minutes

Post by admin » Fri Feb 14, 2020 7:20 pm

Hello,

These ID means that the user initiated a logoff. Try assigning a full remote desktop and use a RDP client instead of the Remote App and try again.

Check also the timeout of active session in the admin tool / session / settings / session management settings
Olivier
TSplus support team administrator
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