Licence file not valid when reinstall system (SSD Died)

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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Licence file not valid when reinstall system (SSD Died)

Post by Alpin » Fri Feb 07, 2020 10:46 am

Hello,
We have the following message:
TSPlus Licence Error.PNG
(4.61 KiB) Downloaded 51 times
when we add the backed up licence file on the fresh OS install.
The licence is outdated but continued to work before SSD died.

How can I get a new licence file ? Is this because the serial Number of TSPlus change ?

We get TSPlus in 2016, maintenance until 2018 and work fine (without update until today).
This licence of TSPlus is on a laptop for local demo.

Best regards,

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bzdega
Posts: 141
Joined: Tue Nov 14, 2017 9:34 am

Re: Licence file not valid when reinstall system (SSD Died)

Post by bzdega » Fri Feb 07, 2020 12:05 pm

Hi,

you can request a Rehost-License: https://support.tsplus.net/support/solu ... new-server

Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: Licence file not valid when reinstall system (SSD Died)

Post by Alpin » Fri Feb 07, 2020 1:25 pm

ok Thank you.

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