Printing problem

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nbatocanin
Posts: 30
Joined: Sun May 10, 2015 2:53 pm

Printing problem

Post by nbatocanin » Sat Feb 01, 2020 2:13 am

We use Universal Printer to print for all our users. Sometimes we have a problem getting a job stuck. When that happens, it gets stuck for all users, which is REALLY bad.

We found that this happens in two cases:

1. User print from browser and file have name like "http:/...?". This instantly jammed printing.
2. User send some very large files. It would be very useful for Universal Printer to reject files over some size.

Is there any solution to these problems now?

Regards, NB

felismarsantos
Posts: 8
Joined: Tue Dec 02, 2014 4:41 pm

Re: Printing problem

Post by felismarsantos » Tue Feb 04, 2020 11:44 pm

Hello,

I am also having this problem and it is causing a lot of inconvenience.

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admin
Site Admin
Posts: 1648
Joined: Wed Sep 05, 2012 6:38 am

Re: Printing problem

Post by admin » Thu Feb 06, 2020 7:07 am

Hello,

You could try to add more memory to the Ghostscript PDF driver by editing the properties of the Universal Printer / advanced tab
Ghostscript.png
You can also reduce DPI to reduce the memory used :
Ghostscript1.png
Spooler issues can occur in some cases . If you uncheck printer redirection from your connection client you should not have this issue anymore.

If you really need to have printer redirection, please check the following :

You can prevent error on spooler service by setting the service in auto restart mode in services.msc and set the service to autorestart on error.

It is also very important that you remove any unused printer driver on your server and have the same version of printer driver on the server and client side. to check the printer drivers installed on your server, open a control panel / printer, select a printer and click on "Print server properties" / driver tab.

Last but not least, reboot your server every night to unfragment memory, this is very important as the print spooler consume a lot of memory.
Olivier
TSplus support team administrator
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nbatocanin
Posts: 30
Joined: Sun May 10, 2015 2:53 pm

Re: Printing problem

Post by nbatocanin » Fri Feb 07, 2020 1:11 am

Thanks for the advice, we'll try.

Regards, NB

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