Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

Post by Alpin » Thu Nov 07, 2019 11:31 am

Hello,

Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7,
when I click on click here to upgrade to 4.5.11.7 in the application, the download available is 4.4.10.30.
What's wrong ?
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admin
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Joined: Wed Sep 05, 2012 6:38 am

Re: Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

Post by admin » Wed Nov 13, 2019 9:05 pm

Hello,

The screenshot displays correctly an update from 4.4 to 4.5. You can manually download the update here : https://dl-files.com/Setup-RDS-Knight.exe
Olivier
TSplus support team administrator
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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

Post by Alpin » Thu Nov 14, 2019 9:25 am

Hello,

The exe for the current installation was "Setup-TSPlus-Security.exe".

Your link is for "Setup-RDS-Knight.exe"

Is this normal that exe name is different ?

When i try to install your"Setup-RDS-Knight.exe", i have the following pop-up:
Setup-RDS-Knight-Error.PNG
(6.03 KiB) Downloaded 1627 times
What's wrnong ?

Best Regards,

Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

Post by Alpin » Wed Nov 20, 2019 9:24 am

Hello,

Since this morning, the direct link into the application for the update is the right one.

This issue is solved.

Thank you.

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admin
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Re: Can't upgrade TSPlus Advanced Security from 4.4.10.30 to 4.5.11.7

Post by admin » Wed Nov 20, 2019 5:45 pm

Indeed, thank you for notifying us of this issue.
Olivier
TSplus support team administrator
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