"Invalid Credentials" on web portal / HTML5 login + 2FA

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H.Silva
Posts: 8
Joined: Tue Nov 07, 2017 10:08 pm

"Invalid Credentials" on web portal / HTML5 login + 2FA

Post by H.Silva » Tue Nov 05, 2019 10:48 pm

Hello,

I am having an issue with 2FA and the web portal login where the users cannot log in. They receive the SMS fine (Twilio Account) and when entering it, they get immediately forced out and back onto the login screen. If the users try again, they does not even finish entering their credentials and they already have an X next to password, and "invalid credentials" error under the password field. They get their SMS proper but cannot log in. Turning 2FA off lets the users log in without issues, but then the server is not as secure as we need it to be. This also happens using Authenticators.

We are on Version 12.50.10.24
Everything is updated.
Tried cleaning cache, cookies, other browsers, other computers.


FROM TIME TO TIME, some users will be able to go in, but then if they log off, and then when they try to log back in, they encounter this issue and they cannot work anymore. Please assist.

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