These files can't be opened

[itcargo]

Hello everyone,

We happen to get a Windows security popup stating that the Internet security settings prevented c:\wsession\svcr.exe to be opened on some servers.
Closing and reopening the session on the same server does not fix the problem.

However, we noticed that connecting using remote desktop with an admin user on that particular server eventually solves the problem.

Any idea what the root cause is ?

It is happening on some servers running TSPLus version 12.20.4.27, but also on some others in version 12.30.6.14

Thanks

Best regards
Michael

[admin]

This means that your antivirus quarantine the file. We often had some issues in the past with antivirus as we do use some scripting in our code. This is why it is recommend to deactivate your antivirus before installing TSPlus and set an exclusion rule on installation path is also highly recommended.
You will need to set an exclusion rule in your antivirus on the following path : C:\Program Files (86)\TSPlus and C:\wsession

On client side the exclusion is to be set the following path : C:\Users\Nameoftheuser\RDP6

Feel free to contact your antivirus editor to ask them to add TSplus in their white list again : http://www.techsupportalert.com/content ... ll_Vendors