Universal printer not working anymore

Get help with troubleshooting issues
Post Reply
User avatar
bzdega
Posts: 141
Joined: Tue Nov 14, 2017 9:34 am

Universal printer not working anymore

Post by bzdega » Wed Jun 12, 2019 7:40 am

Hi,

i have several TSplus installation where the universal printer is not working anymore on the generated client and on the web client. On the web client there ist also the universal printer (redirect), which works well.

All installations are at least on TSplus 12.30.5.27.

Is there a known issue with that?

How can i reactivate the universal printer?

The Admin Tool shows no problems with the universal printer.

Michael

User avatar
bzdega
Posts: 141
Joined: Tue Nov 14, 2017 9:34 am

Re: Universal printer not working anymore

Post by bzdega » Wed Jun 12, 2019 8:11 am

What i found out is, that the local printer dialogue is not always popping up in front of the running RDP windows (it is fullscreen), but in the back of the RDP window. This is not good, because a user cannot see this window.

So there seems to be a focus issue with the local printer dialogue.

Tested on several TSplus installation.

Please check this urgent, all of my customer installations are affected.

Michael

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Universal printer not working anymore

Post by admin » Thu Jun 13, 2019 9:49 am

Hello,

There was an issue with the way the print jobs was sent to the client with the version you are using, updating to the latest release should solve this issue.
Olivier
TSplus support team administrator
Image

User avatar
bzdega
Posts: 141
Joined: Tue Nov 14, 2017 9:34 am

Re: Universal printer not working anymore

Post by bzdega » Thu Jun 13, 2019 10:03 am

ok, will have a focus on this ussue.

Michael

Post Reply