Windows Update of April 9th compatibility issue

[admin]

The April 9th Microsoft released a list of patch that are incompatible with TSplus.

List of KB and Windows versions impacted here below :

- Windows 7 SP1 and Windows Server 2008 R2 SP1, 32 and 64 bits (KB4493448 and KB4493472)
- Windows Server 2012 x64 (KB4493450 and KB4493451)
- Windows 8.1 and Windows Server 2012 R2 - 32 and 64 bits (KB4493446 and KB4493467)
- Windows 10 initial version, 32 and 64 bits (KB4493475)
- Windows 10 version 1697 and Windows Server 2016, 32 and 64 bits (KB4493470)
- Windows 10 version 1703, 32 and 64 bits (KB4493474)
- Windows 10 version 1709, 32 and 64 bits (KB4493441)
- Windows 10 version 1803, 32 and 64 bits (KB4493464)
- Windows 10 version 1809 and Windows Server 2019, 32 and 64 bits (KB4493509)
- Windows Server 2008 SP2, 32 and 64 bits (KB4493458 and KB4493471)

You will need to download and install this update for TSPlus or use the update feature from the admin tool / home tab : https://dl-files.com/data/UpdateRelease.exe

If you are using a version 11 or 12 of TSplus, a simple reboot should suffice if your server has access to internet.

Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. Disabling your antivirus is also recommended.

Make a scan exclusion rule on C:\wsession and C:\Program Files (x86)\TSplus\UserDesktop\files and make sure your users have sufficient rights to read and execute all programs in these folders.

A reboot will be required.

You will find more detailed information about TSplus updating process here : https://www.terminalserviceplus.com/doc ... rvice-plus

[cmarsura]

What are the issues you have found with this Microsoft update?

I have a 2012 R2 server with Tsplus v11 were the update was installed but it works, at least apparently...

[admin]

Hello,

With version 11 and above, you should not have any issue. If a connection problem occurs, a simple reboot should suffice.

This warning is for any of you who experienced some connection issues.
RDP connection error
Server access limited to only 1 or 2 users
or the classic message asking for the console session to log off so that the user can connect.

[indyrhett]

Is there any way we can be notified as soon as critical windows patches that break things like this are found? I had not seen this 1 posting and we walked in today to 600 users down at 1 customer. Now we have to go notify all our other customers to make sure the same thing doesn't happen to them. An automatic email notifying of this would be great. A lot of our users don't have internet access on their servers.

Thanks,

Rhett Price
IndySoft

[khiu001]

My support licence has expired.

How can I apply the new update?

Thanks.

[admin]

Hello,

@Indy : We are warned at the last moment for some update and cannot warn you sooner.
@Khiu : You need to renew your subscription in order to be able to update your TSplus server.

[indyrhett]

I understand that it's tough to get a huge headstart - but I"m just asking for a email noting when things like this occur. Just something we could signup for for problems and release notes when a new update happens. Otherwise I have to check the forum every single day. In this case the forum had an update 5 days earlier than I noticed and I only realize it after our customers went down and I went on the newsgroup.

Thanks,

Rhett Price
IndySoft

[admin]

Hello,

I understand your concern but unfortunately we have no way of monitoring what will be the future of Windows. It is very sad that Microsoft does not warrant the upward compatibility of its KB and that updates are mandatory.