PDF Documents constantly opening after being closed

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RyanHMMC
Posts: 1
Joined: Mon Feb 26, 2018 11:58 am

PDF Documents constantly opening after being closed

Post by RyanHMMC » Mon Feb 26, 2018 12:45 pm

Hello,

We are having an issue with PDF documentson multiple machines that are using TS-Plus.

They initially had an issue printing PDF documents to the universal printer, which would convert covert the document to a PDF on the local machine.

To fix this we toggled the setting to open files on the client side. They are now able to print the PDF files.

However, when the user tries to close the PDF, it opens back up shortly after.

If we close off the TS-Plus connection then the PDF will stay closed; but the users need their TS-Plus connection to work.

I've had a look and removed the PDF document from the "Always Open" file in the "Web Temp" folder, but that hasn't resolved the issue.

Any thoughts?

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