Universal printing stoped working!

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SaleCar
Posts: 43
Joined: Mon Sep 29, 2014 8:10 am

Universal printing stoped working!

Post by SaleCar » Mon May 22, 2017 11:21 am

This morning tere is message to install univeral printer driver when open Admin panel.
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After that, no one users can print! Error:
tsplus3.png
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This is our configuration:
tsplus.png
Audit says there is all ok (green).

Complete uninstall and install TSPlus did not help!

Please we NEED URGENT help. That is our production server and our clients now cannot work!

Markus
Posts: 12
Joined: Wed Jun 17, 2015 3:46 pm

Re: Universal printing stoped working!

Post by Markus » Mon May 22, 2017 12:19 pm

Here the same problem!

support
Posts: 2
Joined: Fri May 19, 2017 2:54 pm

Re: Universal printing stoped working!

Post by support » Mon May 22, 2017 2:46 pm

idem same problem.

Our clients very angry. :|

Edit : version : 10.30.5.21

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Universal printing stoped working!

Post by admin » Mon May 22, 2017 6:13 pm

Hello,

I believe this issue has been fixed with the latest release.

If the Universal Printer is shown within the control panel/printer list as “Unavailable” or if you deleted it then you can reinstall it by downloading and installing one of these two patches :

http://dl-files.com/Setup-UniversalPrinter-V1.exe
This program is processing the uninstall the new and the old Universal Printer driver prior to install the old Universal Printer driver (V1). Doing it, it warrants the result: the old driver will be correctly installed.

http://dl-files.com/Setup-UniversalPrinter-V2.exe
This program is processing the uninstall the new and the old Universal Printer driver prior to install the latest Universal Printer driver (V2). Doing it, it warrants the result: the new driver will be correctly installed.

A reboot will be necessary.
Olivier
TSplus support team administrator
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pentasrl
Posts: 2
Joined: Wed May 03, 2017 2:00 pm

Re: Universal printing stoped working!

Post by pentasrl » Tue May 23, 2017 7:49 am

Same problem here after installing 10.30.5.21.
Updating to version 10.30.5.22 sorted it out.

p.s.
Since I'm new to TSPlus, what's the difference between universal printer driver v1 and v2?
Thank you.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Universal printing stoped working!

Post by admin » Wed May 24, 2017 8:39 pm

Hello,

The Universal Driver 1 is the old Universal Printer that was present from the beginning up to version 9. The Universal Driver 2 is a brand new Universal Printer, more flexible that comes with more options such as paper format selection and better support for various application.
Olivier
TSplus support team administrator
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