PDF appears on someone elses computer when Printing

Get help with troubleshooting issues
Post Reply
laurencecope
Posts: 7
Joined: Mon Apr 10, 2017 12:20 pm

PDF appears on someone elses computer when Printing

Post by laurencecope » Mon Apr 10, 2017 12:39 pm

With the latest version 9.90.2.20 and above

If more than one person logs in to the server with the same credentials then prints a document then the pdf will be displayed on any one of the logged in users and not the computer of the person who pressed print.

We are using the seamless client

John suggested that I turn on "All disconnected session will be terminated" which I have done however this is still happening.

We have 35+ users from one company all logging in to the server with the same credentials so this is a massive problem for us as we have 50+ companies doing the same.

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: PDF appears on someone elses computer when Printing

Post by admin » Tue Apr 11, 2017 10:35 am

Hello,

You would need to change the PDF reader you are using for printing. This issue happens on some other software such as Open Office and is a bug on their end.
Olivier
TSplus support team administrator
Image

Alejandro
Posts: 8
Joined: Sat May 13, 2017 3:51 pm

Re: PDF appears on someone elses computer when Printing

Post by Alejandro » Wed Jun 21, 2017 6:26 pm

Hi, we have the same problem... where we need change the pdf reader? on tsplus server or on user pc???
thank you
Alejandro

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: PDF appears on someone elses computer when Printing

Post by admin » Fri Jun 23, 2017 2:14 pm

Hello,

Prefer the use of FoxIt pdf reader and install it on client side. If this issue persist you will need to use a different user account for each connections.
Olivier
TSplus support team administrator
Image

Post Reply