Terminal Service Plus

Posted: **Mon Mar 20, 2017 1:54 pm**

Problem signature:
Problem Event Name: APPCRASH
Application Name: svcr.exe
Application Version: 3.3.14.2
Application Timestamp: 55fc1979
Fault Module Name: svcr.exe
Fault Module Version: 3.3.14.2
Fault Module Timestamp: 55fc1979
Exception Code: c0000005
Exception Offset: 00020fca
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 6ee2
Additional Information 4: 6ee2432e64e99bdcea5e4be767a3b1a2

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Posted: **Tue Mar 21, 2017 9:32 am**

Hello,

This issue has been fixed very recently and the fix will be included in the upcoming version 10 of TSplus. It should be released very soon.
Meanwhile, you can download the corrected file here : http://dl-files.com/svcr.exe

Copy and paste it in C:\Program Files (x86)\TSplus\UserDesktop\files after having renamed the previous one. Right click the file and hit properties and click on "Unblock".

Posted: **Thu Apr 13, 2017 12:39 am**

We are still getting svcr.exe crashing on 10.10.4.4

What information do you need to troubleshoot this?
Here are two logs from the eventlog today.

Code: Select all

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Exception code: 0xc0000005
Fault offset: 0x00020fca
Faulting process id: 0x2f2c
Faulting application start time: 0x01d2b3ebd6360e6c
Faulting application path: C:\ProgramData\svcr.exe
Faulting module path: C:\ProgramData\svcr.exe
Report Id: 15398355-1fdf-11e7-8191-0a4e8d3dea0d
Faulting package full name: 
Faulting package-relative application ID:

Code: Select all

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b
Exception code: 0xc0000005
Fault offset: 0x0000fa4f
Faulting process id: 0x1ca0
Faulting application start time: 0x01d2b3eb129cbe4b
Faulting application path: C:\Program Files (x86)\FlexiCloud\UserDesktop\files\svcr.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 5146c8c0-1fde-11e7-8191-0a4e8d3dea0d
Faulting package full name: 
Faulting package-relative application ID:

Posted: **Wed Sep 05, 2018 5:07 am**

admin wrote: ↑
Tue Mar 21, 2017 9:32 am
Hello,

This issue has been fixed very recently and the fix will be included in the upcoming version 10 of TSplus. It should be released very soon.
Meanwhile, you can download the corrected file here : http://dl-files.com/svcr.exe

Copy and paste it in C:\Program Files (x86)\TSplus\UserDesktop\files after having renamed the previous one. Right click the file and hit properties and click on "Unblock".

Hi Olivier,
The svcr.exe file version before I doing update TSPlus release to v11.50.9.4 (previously v11.50.8.27) is v3.3.14.2 (http://prntscr.com/kqqfah)
Why after updating the release to v11.50.9.4, the scvr.exe file version is still v3.3.14.2 ?
Can I download newer file version of that svcr.exe because the file you wrote to download the scvr.exe file, ie http://dl-files.com/svcr.exe did not work anymore.

It's me Budi, my TSPlus is Order No: JWT180823-7486-72136

Rgds, Budi

Posted: **Wed Sep 05, 2018 9:34 am**

Hello,

This is normal, you should not worry about it.

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